Customer Testimonials
When calling for services, communication staff are very knowledgeable and friendly. The company provides reliable furnace cleaning. The technicians are prompt and efficient, always taking care to clean up after every cleaning.
I’m on automatic delivery. I love it. I’ve never had a problem with running out of oil.
The efficiency of automatic deliveries.
Prompt service, polite professional customer service and delivery people
Outstanding install techs
Wonderful customer service
It is so easy to order oil online, then all you do is wait for the oil, no muss, no fuss.
Order is fast
1. Fuel/Gas level monitoring system.
2. Same - day technical assistance.
3. Flexible payment options.
Friendly and helpful service on the phone, service tech was kind to my renters and respectful, had service quickly to our home!
Had emergency and they responded and helped reassure
Prompt deliver
Local team and Manager are good people.
Very responsive and polite.
Friendly delivery driver.
I don't have to worry or even think about having heat or hot water.
Very responsive re bills, deliveries, budget plans everything. People who answer the phone are VERY courteous, informative and go out of their way to provide answers or responses. Altho they have become part of a very big company, I still feel like I am dealing with local folks who treat my like a valued customer. I live on a winter difficult to delivery destination and the delivery rivers go out of their way to deliver when they say they will be coming. I am VERY satisfied with customer service, product and deliveries. Thank you for being so responsive and reliable over the years.
Always great service! Thank you.
Can do - responsive - attentive. I have an odd situation with two accounts and you made it easy.
Willing to work with us. Thank you.
Doing well. Very happy.
I've been with DownEast for many years. During all that time, the service, from office matters to oil delivery and service calls, has been terrific. No problems that I can think of.
Good dependable service! Thank you!
upgrades on bill payment software and tracking use for accurate delivery are appreciated
Lenny did an excellent job solving our problem.
Convenient and easy! Delivery typically the same week you order.
You monitor the tanks, so I don't have to worry. You come when you agree to fill the tanks without me having to call. You are neat when you come. I don't have to wait around waiting for you to come. You let me know you came. You send an invoice. What's not to love!
Timely, dependable
I think that whatever your looking for is right here waiting for you
Timely heating oil delivery all employees are knowledgeable and courteous
Customer service can be long to get ahold of someone.
I can set and forget the service of propane delivery.
Great customer service. We’ve never had an issue that they couldn’t handle.