Customer Testimonials
Always here when I place a order for oil.
Loved that we not need to provide a social security number, nor credit card number, nor blood type before we could have an account established and oil delivered. Loved that a person answered when we called - each and every time.
Was not told (or we were not paying attention) to leave a check and went several days without a promised delivery. After a week of no delivery, Melissa answered the phone letting us know that the delivery person had tried to deliver a few times, but did not because a check was not left.
Thank you, Melissa, you are a gem! You explained the process and spoke with a supervisor advocating for a delivery to our house ASAP. We were heating on fumes by that time. The oil delivery arrived the next day,
Thank you, Cash, for being a human oriented business that treats humans with thoughtfulness, kindness and without the intention to turn each customer into just another source of revenue.
Thank you for not jumping on the bandwagon of locking in households by gathering a plethora of their personal information - that is not at all needed in order for you to provide your services.
Happy to be your customer, wishing continued success!
quick
Came when asked
On-time deliveries, budget plan and friendly/helpful people on the phone
excellent customer service
There has been a lot of negativity lately about Downeast Energy but I have been a customer for years and never had any problems with them. We have auto delivery and they always show up with fills way before running out. Also have a service contract with them and service has been great.
THANK YOU FOR ALWAYS FILLING MY TANKS AND MAKING A PAYMENT PLAN SO HELPFUL
Didn’t let us run out of propane was in touch. Either us early to let us know that they would be coming. Thank you 😊
Polite and responsive people
the tech knew what he was doing. was on time and called ahead. he was efficient and knowledgeable;
Delivered oil quickly
Quick responce to questions, automatic deliveries, personable people on the phone that generally seem to want to help.
The service has been amazing. We have been a customer for several years and have always been very satisfied. We do most of our Ordering online with the Portal, which works great and is easy to use. The oil deliveries are always within 4-5 days. Thank you for that.
Fair prices and reliable.
Great customer service!
service has been great.
How quickly you responded to my request.
I did not realize the generator for my home was empty A very nice gentleman from Downeast Energy came to my home, gave me two treats for my dog, and asked where the generator was located. I told him and before I knew it, it was filled and he went on his way. The gentleman was very pleasant and I appreciate that with people I have contact with.
Please let him know that he was very much appreciated and is an asset to your business.
Thank you very much/
Prompt, fantastic service!
Rymes Propone has taken care of our heating and cooking for years now. I can always count on them the make things right!
Been a customer almost 30 years. Never let us run out.
Cleaning every summer keel our furnace up to date.
The real person on the other end of the line. Very helpful wanted to help, and they did everything they could to get us connected, especially when the weather didn’t cooperate. I would highly recommend.
On time and always a friendly face upon delivery
Reliable service for the last 18 years!
Helpful and friendly.
The products work and are efficient. The service is always timely and quick
delivery times are efficient, on time.
customer service folks are pleasant and help to clear up any questions i might have
The ability to sign up for a pre-buy propane option. Auto delivery that has never let us down.
Delivery Driver was excellent and customer service! Thank you!