Customer Testimonials
The associate I talked to on the phone was very helpful, professional, positive, and cheerful. I was told it might be several days before I could get some propane, which was fine, but ended up getting some within two days.
Thanks,
GB, Name removed Church, Rocky Mount
Efficiency, you make things happens, no second calls or worrying.
Consistent response and reasonable prices
What I like is that you're always reliable. After Helene when we were struggling to make things work and make things fire up again for the gas, you guys were right there and understanding about billing being weird and the male being weird. And you were appreciated more than you know. So being part of our hometown local group has meant that you guys know what it means to be local.
Prompt and professional
Friendly and knowledgeable service
Timely response to service calls. Biggest disappointment is wait time on hold to make a service call request.
good response to refueling requests. Friendly people on the phone. One area that I think would be a nice change is the way you all come up with estimated fuel to be added when we give you our current tank percentage. Invariably the quantity is not close to the amount precharged on our card and we either end up with a overcharge or additional payment that should be settled. Why not just have authorization from customer to charge the exact amount of the fill up after the fact?
Service was very quick and easy to order. Propane was delivered within 24 hours of request.
My experience placing an order online was easy and they showed up quickly to fill my tank.
Your Gas Company is on time when I need y’all thank a lot.
The delivery person was great along with the trainee. Smooth delivery with no problems
Seamless service. Everything smooth!
I have not had a problem with ordering, getting, and the price of gas for our heat & generator! Very professional delivery drivers.
Bueno pues que siempre están ai cuando uno los necesita es un excelente servicio
You were great about coming out the night before Thanksgiving and helping diagnose why our heat was out in the basement. We are so grateful!
There is nothing special about propane. It's a commodity where price is the main factor for choice. What differentiates a distributor is the level of service provided to the customer. Freeman Gas has very good customer service, in that they actually answer the phone and respond quickly to customer needs. Their technicians are friendly, courteous and take time to answer questions. Importantly, Freeman is proactive, showing up to fill the tank as soon as levels dip below 35%. I recommend Freeman.
Great service
All good -////
I placed an order online on Friday and the propane was delivered on Monday. The driver called me when he was on his way ( I requested this ) great service and pricing !
I’m new to Maggie Valley and new to gas heat. I moved here from Virginia and every one has been patient with me and . Thank you for your support
You deliver in a timely manner.
Prompt service when needed.
Excellent service and good communication.
The delivery crew are proficient and waste no time making deliveries. I also love the tank monitoring feature which takes the headache away of me monitoring the tank level myself
On time and convenience of auto deliveries.
They have been very responsive to our needs and anticipate our usage and keep the tanks filled accordingly.
Thank you so much for being quick and effective and allowing me to go on a payment plan. Would highly recommend
I liked the Freeman Gas service better than Superiors "auto fill-up." I had to wait two weeks after requesting propane using the phone (several phone calls) and Superior's app. I love the drivers and the "Freeman" name on the trucks. The drivers are so courteous, informative and knowledgeable about propane! We love our propane!
delivery drivers are courteous, efficient, and reliable. office personnel the same. no complaints