Customer Testimonials
Very accommodating and helpful
Once I put my order in on the website, they were here in 2 days.
Everything went great and with a smooth process.
The service for gas delivery are quick and on time. I don't have to worry about running out of gas because if I am low they will try to make sure I don't run out.
Just started with Yall ask me later
I am a new customer and set up my service in late December. There appears to have been a miscommunication about my safety check and automatic refill. When the storm was approaching this week I called and spoke to someone in your call center. His attitude was that it was to bad if my tank was on empty and that they would schedule my safety check which was never done sometime in the next 10 days and would not fill my tank until that was done. I drove from Florida to Ellijay the next day because I was so concerned about my home having no heat with an ice storm approaching. I went to the office in Ellijay with the thought that I would cancel my service due to poor customer service but was met with the opposite by the people in your office. Tammy listened to my story then took me to Victoria who immediately got Mike to come out and do the inspection. Mike helped me understand how my furnace and fireplace worked and patiently answered all my questions. My tank was filled the next morning. Because of the excellent customer care these 3 employees gave me I am now a customer for life.
The quick response to getting gas delivered to us
Prompt service and nice people
They were all very friendly and responded super fast.
Convenient and responsive
Always prompt service in delivering our propane!!
Always a timely response.
Timely
Prices stay reasonable. Delivery is always a priority and to talk to a person each time means a lot!
Last delivery was prompt. The timing couldn't have been better. Thank you.
Fast friendly service.
They have been in time
Fast service in a critical situation.
Quick response service. Since Superior bought Freeman gas the service is seamless. Thank you
I'm familiar with this company because of a friend's recommendation. It took me a while to get the services but then we moved along. Rather quickly. The person who came out was very professional. He explained each step and showed me the app on my phone and how to. Use it .
My tank was low right before a huge ice storm with power failures was expected in my area. I called and could not get anyone on the phone due to the high call volume. (I'm sure lots of other people were also calling in preparation for the storm.) I put through an online request. I figured no one would be able to come out in time but you all sent someone within 24 hours which I thought was very impressive, given the circumstances. The temperature is supposed to get down into the teens at night for the next week so I am so thankful for the quick gas delivery!
They responded within 2 days once I emailed them for fuel prior to an ice storm !
Could not get anyone on phone; waited over 30 minutes with no reply. Then registered at main site and was not allowed to submit a service request (tried twice). Then went in person to your local office in Roebuck, sc. lovely customer service woman put in our what was supposed to be automatic refill request and we got it the next day, prior to the threat of a huge winter storm. So, your local service is great, otherwise phone and online, not very good.
Prompt response and quick delivery. Had used more propane than expected on your app. Asked for delivery asap and your company came through.
Thank you for Filling us up before the storm!
reliable
Everyone we've dealt with at Freeman has been great from the office staff, the guys that installed our tank and gas logs, and the delivery drivers. We just returned from a trip 3 days ago, right before the big ice storm that's about to hit. Our tank was low, so I placed an order online not expecting to get it until after the storm had passed and the roads were clear again. To our surprise, the truck pulled up very late the next day (yesterday) to deliver our order and the driver was as nice and friendly as everyone else we had contact with over the years.
We were so happy to receive the gas we ordered ahead of the storm. The men that delivered were nice & courteous! Thank you!
Quick friendly response
Easy to set up and have propane delivered