Customer Testimonials

You all meet your schedule on time , even earlier as l drive from Ashland for about 2 hrs.

Service was very fast and the employees were very friendly and efficient. I also liked the free car wash. Thank you very much.

Great Service!!

I like that Misty Roberts answered all my texts immediately, even while on vacation. She stayed in contact with me while I was waiting for my GV70 to be delivered.

Every one was very kind and helpful

The time spent on servicing my car was done very efficiently and well. I certainly liked that. I wish I hadn't had to wait so long for an appointment, although I understand the potential reasons why.

Kelvin was an excellent salesperson to work with. "Salesperson" doesn't seem like the right title though. He explained the features of the Tucson without being over-bearing. He communicated quickly once my new car arrived. Once the deal was sealed, he spent the extra time helping me set up the systems, ensuring I could make it home safely and automatically start enjoying the car.

Oh, and yes -- I do love my new car! It has more than I could ask for. A hybrid was a little power boost? How can you go wrong? Smart sexy lines and a complete infotainment package. Most certainly! Amazing service package to keep her running like a new car for a long time. Sign me up.

We drove over an hour to get to this dealership and are glad we did. Thanks Kelvin!

Very friendly and professional service

Fast and efficient.....professional staff.

Salesman (Kanton) was VERY COURTEOUS and helpful.

Great service

The honest and will work hard for you! Thank you

We would like to thank Ty Cobb and Shannon Jones for their help in buying and selling of our 2 vehicles. The process was lengthy but satisfying.

Excellent Setvice

Customer service.

Everyone in the service areas are helpful and courteous.

Always used Don Franklin Hyundai for my service. No complaints here. Highly recommend!

Salesman, Michael Chisley is the best! He was so helpful and kind. Other staff who assisted us were also helpful. This was by far the best vehicle buying experience ever!

Fast and friendly service!

Courteous, organized

Very fast and super nice. Thank you

I have been a customer of Don Franklin for a long time and what I like about getting my vehicle serviced at Don Franklin is that I have never had to worry if they really fixed the issue I was having. I bring my vehicle in for whatever service I need and it's taken care of completely.

Service for car maintenance is always a good experience.
The service personnel are always certious and friendly.
I trust the mechanics to be efficient and honest.
And I am always pleasantly surprised by having my car brought back to me freshly washed.
The waiting experience is always good too. (Not quite as good as it was before COVID 🙄 because no coffee etc. available)

best service. great personal service

My 2021 Hyundai Kona had reached it's 8,000 mile mark and needed to take it in for a maintenance service per requested by Don Franklin Hyundai of Lexington Kentucky. Not a bad wait and the employees were friendly and watched the news in the reception area which was comfortable. Peace of Mind. Thanks Don Franklin Hyundai.

The fast service and the friendly staff

The staff was friendly and knowledgeable. I appreciated their professional service.

This is the second vehicle we have purchased from Don Franklin. We love the company and despite the not so good experience with our first salesman we came back. Every other person we have dealt with at both the Lexington and Bardstown locations have been phenomenal. You also cant beat the warranty offered on the vehicles.

The people genuinely care about me. They are honest and polite. They gave us the best deal.

Courteous and quick service on two recalls. Browsed the lot and was helped by a very patient and well informed salesman.