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Customer Testimonials
Everything seems to be fine
The “we will do whatever it takes to make it right” attitude from sales, finance, and management at all levels.
Devon at Don Franklin was great to work with! Made sure I knew everything about the vehicle. Was fast and sufficient in the buying process. Would definitely recommend and will be back if I ever had to purchase another vehicle.
Great products and services
good customer service
The employees are super friendly and helpful. They always finish oil changes faster than promised. Waiting area is comfortable and accommodating.
Everyone is very friendly and informative at Don Franklin Kia. Patrick was extremely knowledgeable about the 2024 Sorento I purchased. He walked me through the process of doing a trade in with my Seltos.
Friendly staff and they get you in and out in timely manner.
Great Sales Team! Went above and beyond to support our buying requirements.
Quick service salesman go out of there way to help you
I love the ease of scheduling my appointments, the reminders so I don’t forget, and the courtesy of everyone at the dealership. Such professionalism shown from start to finish. Everything is explained and I make the choice on what is serviced or not. Highly recommend the Don Franklin Kia Dealership in Somerset, KY.
Incredible customer service
Friendly, helpful and sales representatives without pressure to buy with a willingness to help.
Every person at the dealership was personable, professional, friendly, and helpful.
I love the Kia serento
I have bought 3 vehicles from Don Franklin KIA. The service from the salesperson to the personal that has helped me with my all my maintenance on my cars are super nice and helpful. Thank you Ashley for your help.
Great selection of vehicles
How quick u get me approved with no run around and very friendly
They are very friendly and I was very happy with my new purchase ❤️❤️❤️
Fast service. Friendly staff.
Customer service was great. They got to my vehicle at the time if my appointment.
I had great service the gentleman that helped me was very nice and helpful kept me up on what was going on with my vehicle he has great customer service
Devon at Don Franklin Kia in Somerset was the absolute best to work with on buying my new Jeep. He was extremely helpful and never made me feel like I was being swindled like a lot of salesmen do. After purchase, the service center has been great to work with for my regular oil changes. They got me in and out quicker than the drive up service I used to go to, and were priced very fairly. I'm glad I bought into this family of dealerships!
Salesman was very helpful! All other staff were very nice. We will definitely return and recommend!
Ashley in service is exceptional ! She went above and beyond to make sure my Kia Sedona was fixed properly !!
Very nice and friendly and helpful
Every time i take my Kia Niro in for service or just an oil change, the staff is always courteous and the coffee hot. Most visits they complete the work ahead of schedule and wash my car. Well worth the 90 minute drive each way.
Our sales lady was friendly
Great service! Friendly and very professional
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