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Customer Testimonials
Service department has always been very helpful and informative.
Completely upfront & honest. Sold the Buick at the advertised price, gave me more than I expected for my trade and Justin (sales) and the finance officer stayed late to accommodate me.
They recognized me as a repeat customer (third vehicle in seven years). And stated at the begining of the visit that they would get me the Buick on my terms, they did and it is on my driveway this evening.
I will be back and recommend Don Franklin Somerset to my family & friends.
Have also got to say the service staff is top notch and helped in this sale.
Scott Morris
I like the service and friendly staff. I do wish that I received coupons closer to the time of my scheduled service time.
Dependable
Good people at all Don Franklins
Good service
Only place I don’t go is Burskesville KY
Manager is a jerk !
Really impressed with our salesman, Ryan Thorne-Crew.
He worked really hard to find the vehicle we wanted
The professionalism of the Service Dept.
Don Franklin is hood dealership ! Best service and sales people! !
Kyle Young was very helpful and made a difficult situation become an easy one. I recommend him 100%!
Great service.
excellent experience from
The service
Very friendly and helpful salesman Tracy.
No hassle!
I always receive top notch service at Don Franklin. Whether it be a sale of a new vehicle, buying parts, or getting service done on my vehicle, it is always a great experience and great service at Don Franklin. Great team with great customer service!
Employees are very nice Kyle young was very helpful buying a car.
Reliability! You all have the best TEAM!
Marc Anderson us the best! He put our deal together smooth and easy! Delivered the vehicle to us and picked up ours!
Eddie you gotta give him a raise !!!
Great dealership, Great people, very satisfied!
Friendly staff. No high pressure sales tactics. This is my 3rd purchase in 7 years and will continue to come to the Somerset location. This is my 2nd purchase with Tracey Whitaker and will continue to give him my business.
Friendly and knowledgeable Dealership!! Great Service Department so far.
Great attention to detail
Excellent
Got me in for a last minute oil chang before a long trip.
Don Franklin is My Go to Service Department for my New GM vehicle, Nobody else will Service My Vehicle but Don Franklin, We Love our new GM vehicle and We Love Don Franklin service department ❤️👍
They always do a great job! If they forget something and you call them back, they take care of it immediately. Very much. Enjoy. Taking my cars there for service.
Staff is very friendly & professional, ordering my floor mats was simple and they were ready the same day. The point-money reward system was also super beneficial for me.
They are so freindly. Thebathrooms are clean.
Friendly salespersons and so far that's the second new vehicle I have bought in 3 years and the service is great
Hey, people are friendly, knowledgeable, and treat you like family.

Marc Anderson our salesman found a vehicle that met our criteria promptly and made the transaction easy