Customer Testimonials
Everything
Service and communication is good
Employees are friendly and care about their customers!! The service guys are top notch! They took the time to warn me about my tires and even went as far as moving the bad tires to the back of the car so it would be safer for me until I got them replaced the next day! I really appreciate that kind of service and care with not only the car but also my safety. Way to go Don Franklin Service!
Timely service
They were very polite and professional and got my vehicle done fast and done a good job.
Friendly and easy to deal with.
Good
Very accommodating and easy to work with.
Friendly and quick services
Scotty in the service department has always been so pleasant to work with. He has took care of my car over and over again. I am so pleased with the service at the dealership in Russell Springs that I drive 75 miles one way for their incredible service. The staff is always friendly and helpful. I would highly recommend Don Franklin in Russell Springs to anybody that wants to purchase a car or have service done. I am a very satisfied customer.
Good customer service.
Quick response to the problem and able to answer questions knowledgeably.
Quick efficient and friendly service
it was nice and easy with the service experience and I highly recommend them for oil change and all the maintenance
Always a Great professional experience. Luke always makes sure everything is a go.
How friendly and attentive everyone is. Not like Louisville where they could care less about you once the sale is over.
Scotty and Luke and Alvie.
Everyone goes above and beyond to help.. from sales to service and even the part guys.
Have had all cars and trucks for nearly 23 years. People are helping if need be and always very nice!
Scottie the service manager was very helpful and answered all my questions regarding the repair of my Terrain.
They was good person
Enjoy the quick service.
The best service you could ask for. Luke & Scotty are amazing and go way above and beyond to take care of their customers. The technicians are top notch as well. When you have vehicle service performed, you know it’s ready to go when you show up to get it. Can’t say enough about the experience at Don Franklin in Russell Springs.
Your workers are always the best
Professional and timely people.
Quick and easy to set appointments
Great service
Excellent friendly service every single time! They treat you like family ☺️
Called. Made an appointment. Dropped off and was ready in no time. Very professional!
They did a great job