Customer Testimonials
scheduling, price and quick completion of work
Awesome people at Don Franklin in Monticello!!! They made sure we got what we wanted and at the payment we wanted without any hassle.
Great staff, great service and great products
My husband and I like going to Monticello dealership. They are friendly and helpful. Really like Mary Boston. No pressure from their sales staff, when I go in for service they make sure we are happy with everything they have done.
Good quality work
Everyone is extremely nice and does their job. Always a pleasant experience.
Love the product and service
Good dealer to from
Sale mat neal the best saleman we love dealing with him
Ease of service and confidence in reliability
Love my new purchase
Very friendly service your salesman (Prentice Young) was very helpful, glad you all do all the paper work in transferring.
Great service, was quick in getting our problem fixed with no hassles, Derek Lester was very helpful in getting our jeep in for service . Happy we bought local.
Very efficient, courteous and professionalism from everyone.
Service department was great with communication on what they had serviced on my vehicle. Vehicle drives awesome after services. Great customer service.
Good service
Very friendly staff, and quick service!!
Quality
I like the fact that would try to fix my car ASAP when they received the parts. Also like they explained what happened and what to expect when they repair it. I liked that they call and check to see if my car is doing okay and have warranty on labor and parts.
Timeliness!! And courtesy!
Service was friendly, quick and professional. Shoutout to Derek Lester for making my first dealership service experience enjoyable.
I really enjoy the staff at Don Franklin Monticello
Excellent service department
ease of schedule and friendly staff
I bought my new Jeep AT Don Franklin but I bought my new Jeep FROM Matt Neal. Working with Matt Neal was like buying a car from a lifelong friend who just happens to be in the car business. Matt made all these crazy promises like, "I'll do whatever it takes to earn your business" and "I promise this will be the fastest and easiest dealership visit ever." And then he went on to keep those promises! My questions were pretty basic and transactional but he always replied in a way that made me feel special. Always prompt, always concise, and always accurate. He also balanced his knowledge and professionalism with his wit and humor making him a joy to work with. While taking delivery of my new Jeep, my brother asked a very technical question that I expected Matt to have to research. He replied before my brother could finish speaking with the exact specifications to answer the question. I just enjoyed everything about the experience and hope others do too. I recommend Matt Neal to anyone looking to buy their next vehicle and will definitely look him up when I am ready for mine.
Wonderful service
I liked the way Matt Neal made me feel like a friend who was helping me out. It was like I had a buddy in the car business that I hadn’t spoken to in years and I just happened to call him up. He balanced his professionalism with his natural wit and humor. I was a pretty easy customer as I was already set on the car but he still seemed eager to win my business. My needs were basic and transactional but he still made it feel special. That is more gift than talent. I would absolutely recommend him to anyone looking to buy their next car.
Very friendly. And helpful in every aspect
Genuine parts
Prentis Young was the best!!