Customer Testimonials
Very good service
Everything
Your local and it was quick and easy. I’ll be able to see you tomorrow.. The staff is always so cheerful and eager to help you.
Matt Neal was hands down one of the best managers I have dealt with. Very knowledgeable and respectful. Even though I couldn’t get financed he never treated me any differently. Top notch!
Great products always have pets or can get them quickly
Service personnel very professional and efficient
Always great service
Reliable
Communication
Fast Service.
Service was started on time and completed in a timely manner. Technicians and assistants were very friendly and knowledgeable. Technician explained all services that were completed.
Great staff
Great
Getting in and out
Quality
The service manager and his team are absolutely TOP NOTCH!!! Kind, professional, personable, knowledgeable, and very transparent!! Excellent team!!!
The GM, Dale Hansford is a kind sweet soul and goes beyond the call of duty even when he has nothing to gain!!
Friendly on time
Very friendly service and I trust them!
The team makes everything go smoothly every visit
Very friendly service people.
The people were fabulous, very helpful!
Takes time doesn’t rush when looking
Up front and honest
They try to get you took care of when you have a problem
Your people are fantastic!
Great Service!!!
Very polite and prompt
Fast and easy
Fast friendly service
Service and staff was outstanding
Products are the top of line with a wide variety to choose from. Services make the customer feel right at home, no pressure, just provide all the information and answer the questions that you have, letting you make the decision you are comfortable with. I would definitely go back to Don Franklin when searching for a new or used vehicle. They are a hometown business.
From sales to service manager they all have been great to work with. Couldn’t ask for any better treatment from staff at Monticello Ky location. Always friendly and genuinely care about you as a customer. Will buy my next from them if need another vehicle and will be serviced there.