Customer Testimonials
Reasonable cost on alignments,nice waiting room.
Employees in the service area are super nice. Work is done as asked or problem is found and solved.
Always get a great deal from Prentice
Very friendly and professional staff. Always great service. Fast and efficient. An excellent place to have all your vehicle maintenance or repair needs completed.
Very friendly and knowledgeable staff. Service was quick
Friendly
kept me informed of progress
appears to have fixed issue
Friendliness, down to earth people, prices not too bad, I've done business with them before, that's why I went back this time. When necessary, will go back again. A+ in everything!!!
Prentice Young has been the best salesman we have ever had. He is honest and cares about his customers. We will come back because of Prentice.
I like the friendliness of the staff and the assistance they provide in all matters from the salesperson to all the higher people.
Professional and friendly
Absolutely the best buying, service and follow up I have ever had from a dealership. Shout out to Matt Neal for a seamless process. If you are in the market for a new vehicle given them a call.
Everyone we have dealt with was understanding and helpful. Best car buying experience I’ve ever had!
After warning us of possible charges, the service dept found a quick, cheap simple fix and ran with it. We saved money for a great solution and know we were dealing with honest folks. Thanks
Whole process was amazing, I have purchased many cars in my 62 years, this was by for the best service throughout the whole process I have ever experienced. Shout out to Matt Neal!
Everyone from sales to service is top notch! Best dealership in the country
The whole experience was great dealing with your service department. They were able to fix our car when it broke down on our trip and was very easy to work with. I really appreciated everything!
iTS FAST AND FRIENDLY
Quick service with affordable prices.
Friendliness, prices aren't too bad. Worked me right in.
Dale & Prentice are always a pleasure to work with.
Very friendly and helpful
I'm thrilled to have my car running nright again. They couldn't find the problem on the first visit.
I went back, sat down with the service manager, Tim, and told him what else I tried , that didn't resolve the problem, coming to the conclusion, the computer is giving a false positive readout. Please take your time & give it another try ignoring the faulty sensor reading. They did, foud the problem, and I have my vehicle back at 100%.
THANK YOU !
Jeff Mann, Service Tech and Chance, Service Manager are great!!!
Since we bought our truck, we have had a very pleasant experience when having our vehicle serviced. Prompt and speedy service ! Thanks to everyone at Don Franklin for your continued support.
Thanks,
Name removed
Service dept did an awesome job. Very friendly and knowledgeable. Will be going there for an oil change again.
Everyone is very friendly. No waiting, your appointment is your time for service.
They are always so nice and kind
Fast service
Quick and reliable service
I went to the dealership to just look around, I'm not a spur of the moment customer so it does take time for me to decide anything. Prentice asked what we were looking for and interested in and we told him. He asked if we wanted to drive a vehicle and after driving I was interested to see the specifics. After looking at numbers we decided to trade to a new vehicle. We have bought several vehicles from the dealership and team of Prentice and Mary. Today, along with Prentice, Mary, and Dale the GM, they proved again to be very helpful. I believe I can ask questions and they do their best to help.
The only issue I have had has nothing to do with the dealership, the app that goes with the vehicle has not worked and the app help team has not been able to provide answers or help, so that is the complaint that I have at this time.
Other than the app issue, I am happy with the people and service that Don Franklin Monticello provided during my buying process.