Customer Testimonials
Consistently good experience w service department in Monticello! Great folks.
Great people to deal with and always respectful
Everyone was Nice and Friendly. The service department got my car in and out in a timely manner. I sure will be back again.
Service was great, fast and staff were welcoming and courteous.
Fast service and friendly staff
Our visit to Don Franklin in Monticello was excellent. Our salesperson took the time to explain our options and he really cared about helping us. I'd recommend anyone looking for a vehicle to go see Matt Neal at Don Franklin in Monticello. He was exceptionally great
The vehicles we’ve purchased have been Good.
The management has been nice to deal with and have helped us find what we’re looking for at the time.
Michele Avery
Helpful without being pushy
Service department is awesome
Service department was super. Called got in the same day.
Excellent customer service.
Very thankful for Don Franklin being in our hometown. They carry great vehicles at various affordable pricing. I like the hometown feel and the ease of speaking with the same person time after time. Not having to wait or retell the situation to several different people before having the issue resolved is a plus in a small setting.
The friendliness of the staff
Extremely helpful personnel and a very good atmosphere.
Super easy to deal with, got a great deal on a beautiful Jeep and they even delivered it to my home.
Great customer service
The customer service was amazing! Super friendly and had answers to all of my questions!
When I called for a oil change they got me right in
Very Professional
Very pleased with their work and your friend is taking care of you quickly and they do a great job I gave them a 10 should be 100
Fast
I love Dodge vehicles and you have great service.
Everyone is very friendly and appears concerned they are taking care of my auto needs.
It was a wonderful painless experience. Great job on my Buick. Will always recommend you. I am moving to Michigan next month and hope I can find a shop that's as friendly as yours.
The gentleman at the vehicle service desk was very helpful, friendly and professional. He made sure I understood all aspects of the work to be done. He possessed an air of trustworthiness. Very happy with the service.
Good people to work with good place buy a vehicle from too
Great Service!
Service is always customer oriented. Accommodating, friendly and informative. Always recommend Don Franklin Monticello.
Highly likely great service always friendly and answering all questions will go back
Sales and service have been great. Huge amount of respect for all and professional behavior.
Great customer service and a caring team.