Customer Testimonials
Professional service. Pays attention to details, tests everything thoroughly. Listens keenly to car owner about problems. Service performed timely and most importantly, accurately..Friendly and good natured. Charges very reasonable. Explains things completely.
The selection
Matt pulled an amazing crazy deal for us.
They are quick and do a great job
Friendly
Will always go here for service on my car.
Great service
Friendly and keeps you informed on service needs.
Vehicle delivery
Wonderfully pleasant staff. Quickly took care of my needs. I bought my car 2 years ago. Very nice car, runs and drives awesome. Highly recommended!
Great transaction. Very accommodating re paperwork completion!!!
Convenient, local business
They have pretty much anything that you could want. Looking at a white one but want it all black? Done deal. They will have someone drive that car in so you can test it out. Best dealership experience I’ve ever had, hands down.
#1 on the road
I’m very happy with my latest purchase and the total experience, was great. It was the fastest I’ve ever got in and made the deal and gone home. My salesman even helped the detail guy wash up my truck and get it ready.
That was really nice.
My first purchase from Don Franklin Somerset was not a good experience all this way around. Don Franklin Monticello has definitely made up for it.
I’ll definitely recommend them to everyone
I know.
all the staff is so very helpful
Excellent customer service, this is my second Grand Cherokee that I have purchased from your dealership in Monticello. All the employee's are helpful.
I always get the best service, everyone is always professional and personable! Derek is usually the one who helps me and always makes the process easy and the service is completed quickly.
Your service is quick and your staff is friendly.
Always pleasant and always have my work finished in a timely manner.
I like the use of OEM parts on my vehicle also the convenience of the scheduling my appointment. The price is also pretty good. The people are top notch and friendly.
Good people-employees
Very friendly & does great service
good people
Sales guys
You don’t try to sale me things my car don’t need or tell me a dozen things that it needs. But, it was supposed to have been ran through the car wash, and it wasn’t, someone didn’t do that. 🤨
Everyone is friendly
Chris and Chance are great working with you the other guy also just don’t know his name very pleased with services!!
Matt Neal was a awesome salesman. Fastest purchase I ever made. I usually hate going to buy a vehicle but he had us in and out in less the 2 hours just as he had promised.
It’s quick, handy and service is satisfying.