Customer Testimonials
Efficient routine service for vehicle purchased at Don Franklin.
Friendly service
Availability, friendliness!
Warranty
Helpful and good prices for good quality
Products are top notch and the service in the express center is outstanding
I trusted Mr.church bought 2 cars from him before and he listened to what I needed.
Staff was courteous n friendly.
Good friendly service
Great Experience overall
I appreciate getting in quickly and staying informed on the vehicle.
Love the staff and quality of vehicles to choose from
Professional but friendly and true full
Brandon and the service guy was awesome
Tanner was very helpful finding a vehicle to fit my needs. David made me a great deal and now I own an Enclave. Cris was helpful with the process as well . Whenever I need service in pass Jen is on top of things for me too!
The service people were courteous and friendly. Oil change was completed in a timely manner. Recommend them highly!
Most of the time,service goes pretty fast.
but I have had problems in the past. I had an oil leak a couple years ago and it cost me several hundred dollars and they never figured it out.
My appointment was at 9:30 but I was able to drop off my vehicle earlier so I could make a golf trip with friends-Ethan (the technician) ensured me that everything would be taken care of prior to my return.
He was spot on!! Great experience!!
Quick
Devin was very helpful and through and made the whole purchasing process easier!
Conveniently located. Having my vehicle serviced wheee I bought it.
I like the professional service and knowledgeable staff.
Lots
That home town service. I went in to get my battery checked and walked out with new battery (still under warranty) in a fairly short period of time. The service people you talk to are very respectful.
The service Department in Bardstown has been terrible for years, terrible attitudes, with the exception of Tim Perkins, who is no longer there. I was looking into trying the Franklin service department in Etown, when I heard about the Franklin Service Department on Frost Ave in Bardstown. There I met a new service manager named Russ and a nice lady greeted me with a smile. What great, professional folks. It was my best experience in the service department that I have had since Franklins took over the dealership. Hopefully this carries over to the Franklins main service center.
Chad Riggs Phone number removed
Very friendly
They have been good to me
Curtesy service
Friendly service
Jen is the best she ensures I stay compliant for my warranty. I really don't deal with anyone else. Service dept is excellent too.