Customer Testimonials
I was in and out quickly Thanks
How quick you was for getting me in and out.
It was an easy process. Was in and out on like 2 hours. I highly recommend them to anybody that is looking for a vehicle.
Friendly staff and fast, reliable service
The staff was very nice and helpful. They made signing for a car very easy and in a timely manner. I highly recommend Tanner
Always fast, and great service James always does the best when it comes to customer service and satisfaction
Dependable
Everyone that I have dealt with is very nice and answer any questions that I may have
Addressed my issue; also checked psi per my request; car wash
Got me in and fixed no problem asked
Great experience! Quick quality service. Tanner is awesome!
Convenient and easy to make appointments.
Yes
Service and sales are top notch. Devin in sales and James in service always make sure I’m taken care of.
Tanner Richmond and everyone was very easy to work with in purchasing my truck. No high pressure sales. Easy to talk with and answered all our questions.
Nice vehicles and honest people.
Very nice product and very nice service
Nice clean vehicles and they are honest.
Love the Buick product line of vehicle. Service staff was very friendly and kept me updated on my car while it was being worked on.
Got in fast and got out fast.
Although my truck wasn't washed even though I had told them to when checking in.
Appointments always on time. Clean Atmosphere
Good customer service team.
Fast and friendly service
Not pushed into anything
Most important i think honesty...professional....employees who want to make everything right an do the job right the first time
Fast friendly service
Reasonably priced service and reliable customer care services
The work was done in a timely manner and correct. Jan the service manager was somewhat disturbing because we showed up 45 minutes before closing just to replace a battery..
I have my car serviced at Don Franklin only. This last time it took me 3 weeks to schedule my last maintenance. The maintenance tech told the Maintenance manager that the cabin cover or the glove compartment was cracked. I have not taken it out but the tech did. So it was either the service tech that cracked it or it was sold to me damaged. The service Manager didn't want to replace it or was not going to replace it until I informed her of the above and that it is under warranty. This is not a good practice to new car owners. That does not make me feel confident that you stand behind your product. She also did not make me feel like I was a valued customer. But I do feel the company sells a good product.
Service people are very friendly and helpful. Very knowledgeable.