Customer Testimonials
Great help picking out a new set of wheels and tires to upgrade my Domane 5, performance on the new wheels is joust as described.
Knowledgeable staff, honest
I only purchase my bike accessories or service with them for last 17 years
Always great open feedback and they do not charge for unnecessary work. I already recommend Woodbury Freewheel to anyone needing a new bike or service!
Free Wheel has a great show room with great products. The Customer service is outstanding. And if you have a problem with your bicycle and need to get back on the road fast, they will do everything in their power to get you back on the road that day. Mike has been there forever, is extremely knowledgeable and always helps me out. I will not go to the other bike shop.
My experience was awesome. I came in with an immediate repair and Troy helped me right away. I have had several past experiences with quick service and experiences with Troy. He really knows what he is doing and is great to work with. Thank you for getting me in and out quickly and back on the trail!!
Alex was an amazing help! Great advice and very helpful! Excellent!
Great, attentive service and knowledgeable staff.
Products seem to always be in stock. Very knowledgeable staff and very quick turn around.
Thank you Mike at the woodbury store for your great service.
Top notch customer service, friendly and knowledgeable!
You usually have what I want, and the people are knowledgeable :-)
Great service. Checked the bike over and said I needed less service than expected. Quick turn around. These guys are pros
Had everything I needed to fix my bike, without selling me things I don't need.
Fanatics discounts, great knowledgeable staff, best mechanics around, quality Trek merchandise.
Great customer service and technical service. My bike is like brand new. Thank you.
Great service from Troy
Mike was knowledgeable and generous with his time. Love this store!
Mike at the repair desk was fantastic. He got the work done quickly to make sure that my son got back on the road before his time off. He took the time to make sure we understood the issues and what could be done to keep them from reoccurring. It was overall a great experience as a customer.
Clear and correct estimates on repairs.
Always helpful and quick for small repairs
How good are these guys? You should find out. Stop by and see for yourself
Customer service.
I love their tech service! I had a flat AND needed a new front tire. Brought my bike randomly in and they stopped and fixed it up. Even did a quick check on the chain and gears and out the door I went in less than 15 minutes. Now I can get right back to riding. Love how this store caters to customers. I'll not go anywhere else!
Knowledgeable and helpful staff, good selection of in-store products and many more available to order.Stuff might be a little cheaper on Amazon but there's no substitute for expertise and insight.
Good prompt service when something needs fixing
Staff are always knowledgeable and helpful.
The entire staff did a great steering us in our bike buying process!!!
I was in need of a new bike helmet and Freewheel, Woodbury location had the brand and styles I wanted to try on. Good choices and helpful staff.
Brian and Mike are awesome!
Helped us right away and took the time to look at the bike and ordered the correct parts in a timely manner.
Excellent customer service. They explained exactly what was wrong, how they fixed it, and anything I should be on the lookout for in the future.
I will absolutely be back and I will recommend this shop to friends and family.