Customer Testimonials
Very helpful and service was quick and easy
Great service and pricing
Quick and reliable
Great customer service
I had a stereo amplifier problem, I was near the dealership, I started smelling melting wires and seeing a bit of smoke, I thought the truck was going to burn. I went inside and said I need help my truck is smelling like burning wiring, and they said get it in the garage door and they smelled it before I got in the door. There was 3 or 4 on it in a second, they was waiting on me when I pulled in. They quit everything and went in on my truck immediately !! This was about 4pm, they found, and fixed it by 4pm next day!!! The truck was bought there August 12th and ad about 2600 miles on it only. They used some tool I’m thinking they called a THERMO, or something that sounded like that, find the problem, ordered the new amplifier, and called me by 4pm the next day and said PAUL, YOUR TRUCK IS READY TO GO IF YOU WANT TO COME IN AND PICK IT UP !! Now if that’s not professional service I don’t know what is !! Has worked flawlessly ever since. Larry Scalf, I think is his name, he’s great, your internet sales lady is so nice, and knows her job well too, she’s looking for me a great condition, mid mileage Escape bout 3–4 yrs old right now. In summary, I’ve been in a lot of dealerships, worked at 2 myself, and two used car lots too, but, the two dealerships I worked at don’t even compare. It seems Don Franklin is definitely in a league above all others. When I buy another, it will be from Don Franklin of London !!!! And last, they provided me with a loaner, white 2023 Escape like brand new, 15,000 miles, and just luckily I guess, I was already looking for a great used small suv anyway. After driving the escape, it’s now the one I want, so I asked Dawn to find me one. iIt was professional service done perfectly, and in record time. All I can say is thanks for everything y’all done for meee !!! I can’t see it being done any BETTER anywhere else !!! I’m guessing that’s why Don Franklin dealerships are EVERYWHERE !!! Thank everybody for me, as well as Mr. Frankie Marcum, he was the salesman that sold me the Ranger, he’s awesome as well. I don’t think SERVICE could get any better. And, I LOVE my new Ranger !!!!! Thank you so very much……Paul White.
Brent and his team were super nice. Helped me get the car that I’ve been looking for.
Just like working with family
Taken care of my nissan very well
Fair negotiation
It’s so easy to make appointments and I get reminders in my email. They’re always ready for me at my appointment time and the service is fast. I like being made aware of possible future service and prices are given.
Professionalism
Friendly staff!
The very friendly staff and they are honest about all their dealings with you and I love the Kia cars
Bought 2 cars been treated well with both experience
A good variety of used automobiles
nice people
In the same town
They where really nice and helpful
Friendly and fast service
Scheduling was easy and fast and work was done very fast.
We love our Ford Bronco! The service staff was very friendly and the waiting area was super nice! Thanks!
Nice staff, transparent, fair prices.
Friendly staff
Customer Service / Sales Team
They are very nice,and you get good service
Employees very helpful and courteous
Everything is good on service and products treated professionally
Justin always takes good care of us. Service is excellent.
Quality
Dry polite and knowledgeable of services