Booker

Average rating: 9.3 out of 10 based on 3788 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 7, 2024 — Rated 0 out of 10 by M.S. Jiffy Lube of Pasadena
How did we disappoint you and what can we do to make things right?

I sent my son over to get an oil change on my Hyundai Tucson. I told him to just get a regular oil change that I don't use synthetic oil. The person at Jiffy Lube told him that it had to be changed with synthetic oil. Instead of costing $30-50. He had to pay $100+!
I am so disappointed because I told him to go to the Jiffy Lube in Pasadena, MD because I trust them there, not to sell me more than what I need.
I've never used synthetic oil!!!

Jacqueline Dunn Kellum
Phone number removed

Report a concern   January 7, 2024 — Rated 10 out of 10 by V.R. Jiffy Lube of Severn
What did you like about your recent visit?

Service is timely, staff is polite and take the time to answer my questions. Even though I moved further away I drive multiple cars to this location for serving; have used this location for over 15 years.

Report a concern   January 7, 2024 — Rated 7 out of 10 by P.N. Jiffy Lube of Glen Burnie
What could we do to improve?

Never got a reminder sticker. CSR was super cool tho. I’ll be back just be better with the lil’ details
Report a concern   January 7, 2024 — Rated 10 out of 10 by R.M. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Great Customer service. Staff was kind, respectful, and very informative about my vehicle.
Report a concern   January 7, 2024 — Rated 10 out of 10 by A.A. Jiffy Lube of Pasadena
What did you like about your recent visit?

People work very friendly
Report a concern   January 7, 2024 — Rated 10 out of 10 by A.K. Jiffy Lube of Pasadena
What did you like about your recent visit?

Pointed out unexpected problems a dealer hadn’t. Always friendly team
Report a concern   January 7, 2024 — Rated 10 out of 10 by J.H. Jiffy Lube of Millersville
What did you like about your recent visit?

Effocent and fast
Report a concern   January 7, 2024 — Rated 10 out of 10 by M.G. Jiffy Lube of Millersville
What did you like about your recent visit?

Very personable yet professional
Report a concern   January 6, 2024 — Rated 10 out of 10 by H.W. Jiffy Lube of Millersville
What did you like about your recent visit?

Employees are very present when ever I visit

Report a concern   January 6, 2024 — Rated 7 out of 10 by T.B. Jiffy Lube of Pasadena
What could we do to improve?

Post the prices of the services

Report a concern   January 6, 2024 — Rated 10 out of 10 by D.W. Jiffy Lube of Severn
What did you like about your recent visit?

Fast and professional service!
Report a concern   January 5, 2024 — Rated 10 out of 10 by J.L. Jiffy Lube of Severn
What did you like about your recent visit?

Fast, friendly service…even cleaned my windows.
Report a concern   January 5, 2024 — Rated 10 out of 10 by A.H. Jiffy Lube of Pasadena
What did you like about your recent visit?

Staff was very helpful !
Report a concern   January 5, 2024 — Rated 10 out of 10 by B.W. Jiffy Lube of Pasadena
What did you like about your recent visit?

Fast service and very respectful to their customers

Report a concern   January 5, 2024 — Rated 10 out of 10 by A.F. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

It was fast. The staff was friendly and knowledgeable and very helpful

Report a concern   January 5, 2024 — Rated 9 out of 10 by J.B. Jiffy Lube of Millersville
What did you like about your recent visit?

People nice, quick and competent
Report a concern   January 4, 2024 — Rated 10 out of 10 by D.P. Jiffy Lube of Severn
What did you like about your recent visit?

Fast efficient

Report a concern   January 4, 2024 — Rated 10 out of 10 by S.B. Jiffy Lube of Pasadena
What did you like about your recent visit?

It was always a good experience

Report a concern   January 4, 2024 — Rated 10 out of 10 by S.P. Jiffy Lube of Severn
What did you like about your recent visit?

Great service,
Report a concern   January 4, 2024 — Rated 10 out of 10 by S.R. Jiffy Lube of Pasadena
What did you like about your recent visit?

Quick and professional

Report a concern   January 4, 2024 — Rated 10 out of 10 by M.S. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very quick service.

Report a concern   January 3, 2024 — Rated 10 out of 10 by T.R. Jiffy Lube of Severn
What did you like about your recent visit?

Service was friendly. I was greeted by Ernest, who was friendly and made me feel comfortable. The manager was efficient and the service was fast. I would definitely recommend.

Report a concern   January 3, 2024 — Rated 10 out of 10 by R.K. Jiffy Lube of Severn
What did you like about your recent visit?

professionalism
Report a concern   January 3, 2024 — Rated 10 out of 10 by G.C. Jiffy Lube of Pasadena
What did you like about your recent visit?

Very fast service!
Report a concern   January 3, 2024 — Rated 10 out of 10 by E.S. Jiffy Lube of Millersville
What did you like about your recent visit?

The professionalism, speed and friendliness of the staff.
Report a concern   January 3, 2024 — Rated 10 out of 10 by F.T. Jiffy Lube of Pasadena
What did you like about your recent visit?

Efficient & friendly staff

Report a concern   January 3, 2024 — Rated 10 out of 10 by C.E. Jiffy Lube of Severn
What did you like about your recent visit?

Good Customer Service with the staff 💖💖💖
Report a concern   January 2, 2024 — Rated 10 out of 10 by J.C. Jiffy Lube of Severn
What did you like about your recent visit?

Very friendly service, and I very much appreciate the military discount.

Report a concern   January 2, 2024 — Rated 9 out of 10 by D.T. Jiffy Lube of Glen Burnie
What did you like about your recent visit?

Very efficient

Report a concern   January 2, 2024 — Rated 10 out of 10 by N.N. Jiffy Lube of Millersville
What did you like about your recent visit?

Customer service staff was friendly and detailed orientated

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