based on 2722 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The pricing is outrageous no senior citizen discount. Manager was very stern had no empathy!!
Great service, friendly & professional
the prices keep getting higher and the service is less and and less now they no longer tell you about your ac and cabin filters
Efficient, communicative, good value
Great service
My experiences have been great at this location. The staff are very friendly and they provide you with the service you need, and respect your wishes to decline recommendations. They get me in and out quickly. Top notch service!
Efficient service. Honest information regarding the status of your car and no pressure sale tactics.
Staff very kind.
Wonderful people
Quick,good,professional
Fast, friendly and efficient.
Remind techs, if you're checking interior lights, remember to turn them back off. Drove around all day with dome lights on, but didn't notice since it was a bright sunny day with the sun roof open. Light fixtures were burning hot once I finally noticed several hours later.
The waiting area was wonky, it wasn't clear where I should go when I first drove in, and the computer system was down for a bit. It didn't affect my time, but didn't make me nervous since everyone was aware of it.
Friendliest people!
Services
The staff were very nice gentlemen.
Everyone was pleasant and I put my trust in you to take care of my car.
After an initial pricing error, likely due to lack of communication on both sides, the issue was quickly addressed in a satisfactory way. In general, you shouldn’t judge people by the problem, but rather by what happens next to resolve it. Nobody is perfect but the team made great steps to make everything right. Thx!
Quick, thorough, friendly
Friendly staff &
I don’t care for the upsell. I came in primarily for an oil change because the dealer couldn’t get me in, and you were convenient. I didn’t expect them to start to take apart my engine and cabin air filters to try to sell me filters. They also tried to sell me a brake job which I didn’t want now. I don’t mean to be unfriendly or discourteous, but I really only want to get the oil and filter changed and fluids topped off, unless I ask when I come in. Also, pricing isn’t posted online or in your store and I felt like it was Let’s Make a Deal.
The cost was way more than listed on the website. Perhaps they automatically gave me the most expensive service, but that’s not what I would have chosen. Web site said $30-$70 for an oil change. My bill was over $100. I understand full synthetic is more expensive, but that’s higher than dealership prices. I’ll be a more aware consumer going forward.
Communication and effort make for satisfied customer.
Email follow up the only issue I have is that they overfilled my oil I knew as soon as I drove away took it home to check and the whole dipstick was covered in oil i had to drain it and put in the recommended amount of oil it was over a couple quartz and the fact I spent $161 it shouldn't happen I really didn't wanna do it myself I'm a busy person but I guess I need to do it from now on
The gentlemen that helped me during my visit were courteous and kind. Great service!
Good Sevice
Quick, easy and nice
Friendly, knowledgeable and professional.
I was in and out quickly, the staff were friendly and courteous, answered my questions; I didn't feel pressured to partake in services I didn't specifically come in for
Fast friendly service
They took care of me while I waited across the street at Reters with a nice Strawberries and Blackened Salmon salad. My car was finished and my AC worked just like when I bought it back in 2006. HONDA CIVIC HYBRID. It just wasn't cooling anymore and now it's great.
The guys at Reisterstown Jiffy Lube are really super great. I get my tires filled from them time to time and even my Harley Davidson Superglide Custom Anniversary Model.
Great service, great prices, great guys!
The kindness, and efficiency that they have given me over the last several years