based on 2672 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've been to a couple other Jiffy Lube locations in the past . This one is hands down the best out of any I've been to.
I really don't have any suggestions for anything that could be improved.
Excellent Service
Staff was extremely kind and courteous! Very accommodating and extremely knowledgeable.
Professional
Efficient and thorough
I drive in to Reisterstown from Washington DC. I had lived in Reisterstown for 12 years. Then I moved to DC. It is worth my drive to come back to this particular Jiffy Lube and this staff. They’re always friendly professional, kind and considerate for my wallet, thank you thank you thank you
Friendly and professional staff.
The technician left dirty finger prints all over my door and inside the car.
After my oil change the technician did not zero my counter so I will not have accurate calibration if when to do my oil change. I prefer my own visual on odometer rather than that sticker the place on the windscreen without my consent.
The price it’s too heigh, they offered a extra services without mentioning that will be extra charge, it’s not professional.
all service techs were kind and friendly. I was in and out of there fast. Good service!
Everyone at the business was friendly and my car was finished quickly. (Annapolis, MD)
Convenient not a long wait time,and friendly staff.
Great Service! And Very Fast!!!
I will be going back!!!!!
Thank You💁🏾♀️
Great service.
Employee lets you know exactly what you need and don't need. Employee there are very harness.
Kids area for while we waited and a kind staff!
The corrected mileage at my oil change was 13,800. The technician entered 34,000 miles. This could possibly void my warranty and it also has shown up on the Carfax that in six months my mileage went from 9500 miles to 34,000 miles Which is absolutely incorrect. I am absolutely dissatisfied and have no idea how to fix this issue.
I like the way the staff (Rob) sat down with me to explain everything. He also suggested maintenance that could wait until my next visit. I have been going to this location for many years & never feel like i'm bring "ripped off". I truly appreciate that. I will continue having my 2013 Honda Civic serviced here in the future.
The process was done professionally!
Reasonable charges, fast service, staff friendly
Great service very responsive
Polite and and professional 👌
Quick service and good work.
The next day after my car was serviced. The tires weren't inflated properly. I went outside to leave. My car gave an alert to the tires. The tires were extremely low almost totally flat. I had to spend time inflating my tires. I have a air machine so luckily it didn't keep me from my appointment. My tire pressure is 32 and also on the inside of the door of the vehicle. Not all tires have the same air pressure. Technicians need to be aware of this. Ask the car owner or look for the information. Also can be google to get the information.
Friendly, timely service, with a skilled and knowledgeable team.
It is expensive
Fast, friendly service I thought my vehicle had needed the oil changed and when they check the mileage from the records, they said it was not due and a lot of places would’ve just did it and charge me for it. They brought this to my attention and said that I was OK for more mileage Rather than just charge me they let me know first which I thought was good business great job.
The customer service was good.
Outstanding customer service! I have worked in the hospitality business for over 40 years, so I feel I know good customer service when I see it. Again, the gentle man that took care of me, was OUTSTANDING!! I wish I could remember his name.
It was a fast and quick service with reasonable.prices. My service representative was extremely informative. Thank you all for the service!!!! 😃 😊