based on 2948 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly and honest consumer service.
Fast service in and out in reasonable amount of time.
Quick
Nothing everthing was good
Each time I have been to Jiffy Lube not pressured to do pass what I came to do..they give me the option to do more
Friendly, knowledgeable and the quickest of service
Good service
Great team always responsive and friendly.
Friendly. Quick
Very professional and efficient service.
All materials were installed as needed.
Great customer service
Everyone was very friendly and professional. They treated me well and made me feel like they valued and wanted my business. Not common these days. Very refreshing. Everyone I came in contact with was this way and engaging.
Thank you,
Very fast, easy and great customer service
Transparency and professionalism.
The Jiffy Lube I go to in
Crofton- I highly recommend. The technicians are knowledgeable and very friendly. I enjoy getting my car worked on there.
Friendly and fast
Efficient, thorough and friendly
Prompt service
Efficient and quick
The entire team was very kind and welcoming. They made sure every guest had premium service. The young lady that assisted me found coupons for my services and saved me a few bucks. Very informative on the needs of the vehicle but never felt forced to act on anything.
Very knowledgeable and I’ve experienced great customer service
Everything went well and in ample time even though they were very busy. Only complaint is in they forgot to put the next appointment sticker on the windshield. I wish I had that. It makes it easy to remember when the next oil change is due. Wish they could send me one.
We brought both our cars into Elkridge JL for service. My Honda CRV had oil change and other services. Included in the invoice was skid plate remove and reinstall. Today, one day later- I drove my car on the highway. The skid plate fell down and dragged along the highway while I was driving at 70 mph on Route 70. Numerous screws were gone and the skid plate ruined. Thanks Jiffy Lube. Guess I should have kept using the dealership after all. Are you going to pay for a new skid plate purchase and install? Kathy Last name removed MD Plate 3DE-1059.
The staff was nice and friendly very courteous.
Fast service in friendly
We had an oil change on our Honda CRV. Unfortunately it appears the person didn’t reattach the engine cover tight. It fell down and dragged on the highway. We now need to replace it.
The guys at the worked really hard and effectively to get me out as quickly as possible. since I needed to get on the rode and fixed an issue that was not theirs to begin with politely and with so much professionalism. I knew my daughter and I were in good hands to drive 1000 miles to college that weekend.
Courteous efficient heloful
The greeting I received immediately upon arrival. The way I was invited into the lounge area which is always clean. Offered coffee and tea. The staff is pleasant. This is by far the best location.