based on 4378 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
they worked so fast i was like whats the fugggggg lol
Great and friendly service. Jiffy Lube in Annapolis is very well run and well managed by Ricci Bonnacorsy.
Everything went smooth, and I was in and out within 30 minutes! The employees were very helpful, polite, respectful and most of all knowledgeable!
Always quick and efficient, friendly helpful staff
Good customer service
I thought the price for an oil change ($100+) was outrageous... I will be seeking out other places to get an oil change.
Quick and professional service. I love how I receive a print out of what I need and I don't feel pressure. Love that they honor my coupons too.
Quick and easy!
The young lady tech was pleasant, and knew her job and was helpful. No complaints.
Short and sweet
Great service and everyone was so helpful !!!!! I will be back in a week or so for my oil change.
The staff on the front line need better customer service training. This is a place where customers want to feel secure leaving our vehicles under the care of the staff. You don’t have to be overly friendly but customer service one on one is simply greeting the customer and tending to the needs of a paying customer. Being rude and disrespectful to customers is unacceptable and is highly frowned on. I WOULD NEVER RETURN TO THIS LOCATION AND WILL TELL EVERYONE ABOUT THE TERRIBLE SERVICE HERE.
I went to get an oil change and they didn’t change my filter claiming that there were bolts in the way, but when I took it somewhere else they changed the filter no problem. And then they tried to charge me full service price when they didn’t even do the full service, because they never changed the filter.
Tech was very knowledgeable and made sure to advise me on all my delinquent services.
Efficient and friendly service
The staff is always courteous and professional at the Annapolis West Street location. They're all very knowledgeable of their products and services. Wait times are reasonable ad the environmet is welcoming. This place comes highly recommended!
I love the staff at this jiffy lube,
This was the friendliest and most professional team in my life with Jiffy. Quick too
pricing continues to rise even though oil has dropped in recent months!
will be looking elsewhere in future
Speed and cost
Very professional & efficient.
The fluid I needed wasn’t in stock, (understandable as I couldn’t find it myself either) so the crew located it at another nearby location and got it there and in to my vehicle exceptionally quickly. I appreciated this as they could’ve just asked me to go to another location on my own.
Very professional and quick.
Serviced 4wheel drive light and charged me $134.99, took five minutes and then told me I still have to go to a mechanic to reset my dash light. Very disappointed
The employees were honest and did things quickly.
Goog
I like that it was both timely and cost effective.
These guys are awesome. They find things that other Jiffy Lube centers just don't. At the last visit, the technician alerted me to a screw that was in my tire, apparently for a long time but wasn't leaking air. We talked about it and decided it was best to leave it in there. The time before that, they told me about my cabin filter which hadn't ever been changed (100k miles on the truck) and was never even mentioned at other Jiffy Lubes or the dealer. This will be my go-to spot for oil changes from now on. Well done.
Nice and clean
Enjoy the service