based on 5047 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Upon pulling up to jiffy lube, I requested an oil change and checking of the battery as I was told at my previous oil change that it needed to be replaced. After 30 minutes of waiting, I was called over to go over the initial assessment of my vehicle. The tech did not mention anything about the battery and I had to again ask that they check the battery. After an additional 10 minutes they called me over again and advised that it did need to be replaced.
Multiple people who came in after me had their cars serviced and completed before mine (one lady mentioned how quick the service was when I’d been waiting for over an hour at that point).
After waiting an hour and 20 minutes I got my car back and paid for the oil change and battery replacement.
Once getting back in the car, the floor mats were not reattached to the buttons after being vacuumed (a safety hazard if I were to not have noticed and it got lodged under the gas or brake pedal). The glove box was also not reattached correctly after being removed to check the cabin air filter. I did not notice that until I was home and had to figure out how to get that reattached. Additionally, the windows were very streaky and dirty after they were “cleaned”.
An email follow up would be fine.
Great service
excellent service over all,
Lost my phone charging pad in a white box that was in my glove compartment. Just change my oil and not my filter when I say all I want is an oil change.
Great service. Friendly staff. Quick in and out. See you all next time!
It was fast!
Customer service was too notch.
Price is too high
They explained what needed to be done.
people were civil and knowledgeable. Work was done quickly, and the 20% off coupon was worth it.
Good customer service
Every
Great customer service
By posting the actual cost of services, both on-line and in your shops. Don't know why many businesses like yours don't practice this anymore. In addition - the service checklist on the invoice would generally note items completed, when in essence, they haven't. I consider myself an honest person and expect it to be reciprocated, especially when doing business.
Always a pleasant experience, great customer service !!
They operated as an effective team with servicing my oil change. Good team.
Great service
I always have a nice experience at this location. The guys are nice, helpful and do a great job.
My truck was left a mess afterward. They got oil debris all over the place under my hood. When I got home to check things as per usual , I had to wipe down and vacuum the engine. It was completely unacceptable.
The guys were very fast in changing the oil, will go back to continue to have my car serviced there
Always great service!
Fast and friendly service.
Happy with their speedy services! Friendly workers
They did a great job!
When I got their they was very nice & helpful to me & did my oil change u was very satisfied when I left there.
Friendly and helpful staff
Customer service
Fast efficient work, friendly staff
The oil change
My oil change price went from $54. to $80 and change in 3 months time.