based on 2156 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
there always good to deal with.
Excellent service
they were efficient and quick!
on the day that I came in to get my back right tire plugged, I realized that I was the last customer of the day. I felt lucky because my tire was going flat on a Friday evening and I had an early Saturday appointment. The team got me in quickly and I didn't have to wait long. My difficulty with the service was that I wasn't told that my car was ready. I just happened to look out of the door after I paid the cashier. So, I went out to my car which was running, the glove box was opened and the team member was nowhere around. I had some important papers in my glove box and to leave it open after he looked through the owner's manual was not professional. I felt like the technician could have asked me to leave the manual on the front seat because I am missing some documents that were in my glove box. It is anybody's guess what happened. I went back the next day and spoke to the manager and she wasn't taking any of my information as a matter of unprofessionalism. I felt undervalued as a customer.
The customer service, it was professional and proficient.
I had a great experience with very hard working men that know what they are doing, I have been taking my car’s at this location for a while and they always amaze me
Great service
They new theirs business
Was a good visit. Sales guy was great, even explained to my kid how an oil change works
Every one was curtious
Staff are freindly, professional, explain well the problem or issue of the vehicle, make suggestion, and well done the work in timely mann
Fast service.
They were friendly and quick to ask what I needed help for. I also didn’t have to wait very long at all! Thanks for that, keep moving along quick.
Quick and friendly and knowledgeable
This was my first time going to the Oxon Hill location. I work down the street and wanted to get an oil change before I headed back home. I was a little skeptical because this is the HOOD lol. They did the oil change QUICK and I was out in less than 15 minutes. Only problem was, it was all males working and as I pulled up they just stare at me. That’s common being a woman going to car places but it’s just annoying and rude. As an employee, you SPEAK duh! Not just stare at the car like you’ve never seen a human being a day in your life. After pulling up to the garage and all the workers staring at me I finally say “Uh hello”…. and then one guy speaks back but is still very short with his words. That annoyed me because I hate when you walk into an establishment or pull up and the workers don’t greet you. It takes 5 seconds to say “Hey how can I help you” as oppose to 5 men just staring me down……. also the front desk lady wasn’t rude but her vibe was just “Eh 😶” you don’t have to say HEY HOWS IT GOING 😀 as loud as possible but just GREET customers and at least ACT LIKE you like your job. Besides that factor the service they did was quick, they got my oil change done fast. But the customer service being off kinda threw me off. Probably won’t go back to that specific location.
The timely matter every thing was completed and friendly staff
Fast and efficient visit. Was done with my oil change in 15 minutes.
Quick, easy and Great Customer Service
Great customer service
I wasn’t having the best day so I didn’t have the best attitude when I was There ( I sincerely apologize ) but they all remain so respectful & helpful through the entire experience. Thank you guys for your help and professionalism, you all are amazing.
Excellent service and honest discussion.
Both attendants were polite and courteous, in addition to providing me with swift professional service.
Great service and friendly. I recommend this location
The customer service and professionalism that's extended.
Jiffy Lube provided fast, great service! Staff were kind, professional and took good care of my car. I highly recommend!
Quick turnaround. Good customer service, including solid advice from Sean Bacon.
Fast service and very helpful staff
Sean, the manager, has always been professional with me. He is always looking out for my best interests regarding my truck. I depend on his insight to keep my truck on the road.
Convenient, quick, courteous staff.
Fast and efficient