Customer Testimonials

great team and people to work with

I've mostly dealt with Landry's online - I bought my first bike from you at the start of the shutdown last year. But I've received great advice/assitance via chat during that time.

Feeling the need for a bike which handles more than pavement, I bought a Sirrus X 2 online. Ordered on Saturday, it was ready on Monday. I wish I'd asked for her name but the woman who took care of me at pick up in Norwood (short hair and a little on the short side) was fantastic. She had the answers to the one or two questions I had. She even gave me a little tool to keep my disk brakes from locking when removing the wheels. Great experience again.

Fast and easy! The product arrived as promised.

Great selection and have bikes! Helpful people in store.

Attentive, friendly, knowledgeable

Friendly and smart service.

Good selection, attentive employees

Great customer service.

The friendliest people you'll ever interact with. Helpful, no pressure sales environment and truly have your best interest in mind!

well explained detailed, knowledgeable, timely service.

Great customer service!!!

Friendly and helpful people all around! Good service in a timely manner.

Always great service and friendly staff.

Great people!

Staff was informative and answered my many questions.
Bikes were ready for us.
Great experience at Landry's in Norwood.

Great store! Extremely knowledgeable and friendly staff!

Landry's is a great mix of online presence, in-store hands-on production selection, and personally service. When wanting to get back into bicycling I figured I wanted to start a relationship with a local shop. Landry's provided a great way of starting the search online to narrow my results, The chat function on the web site helped answering general questions about store stock and general information about bike sizing. The Norwood Landrys was able to order the model I was interested in from another shop. I then gave the bike a test ride. Patricia was helpful answering my questions both in person and by email. All in all I was very happy with both my purchase and the whole sales journey

The staff is very friendly and knowledge. We're able to get the product I needed very fast.

I love the selections of the bikes Landry's has. I especially like the Staff. From the first contact, Hannah was awesome. I had called prior to visiting the store and she helped me narrow down my selections and provided clear expectations of what they had in and what needed to be requested. I received an confirmation right away via email confirming my layaway. The next day I received a call letting me know the bikes were in but Hannnah explained she would not be in the day I could get there but I could be helped by anyone there. When I went the next day they were rely busy but the staff were so helpful and gave me plenty of time to check out the bikes with out any pressure or concern. We even got my husbands bike serviced and that gentleman was so great as well! Great experience overall!

Drew were very helpful and Patricia was the best.
Excellent customer service, was never rushed. Bike was located at another branch, found, assembled and arrived sooner than expected.

You are kind, patient and thoughtful in the help you give - and I've never even bought a bike from your store (!). I'm new to the sport and feel nervous every time I need help, but you all make it easy every time. Thank you!

Probably it is too early to provide feedback as I had only 2 rides since pickup. The bike assembly looked good. Had Gear / Chain slip 2 times so far but I believe it will adjust on its own. I wish the bike wash and Basic Lube was included in Assembly service. I am sure that Landry's will address any issues if I come across due to assembly gaps, I was assured of that when I checked out. :-) Thank you Team Landry's!!!

Landry's Norwood is fantastic! Customer service is spot-on, and the service to my bike was outstanding. I've been going to Landry's since 2004 (when we moved to the area), and I don't plan o that changing any time soon. Thank you Landry's or years of great service (and fun Saturday rides when we're able to do that again!)

Friendly and welcoming staff! Very thorough and very knowledgeable about the products, and a great shopping experience.

Patricia was extremely helpful to me and my daughter while searching for the right helmet.

We purchased my son's BMX bike from Landry's a few years ago for Christmas. Whenever I have issues with it and brought it for them to fix, the staff are always very helpful and knowledgeable. I am very impressed with the level of service we receive there. I highly recommend them.

Friendly and fast service!

Professional service

Great personalized service!

Great customer service and good prices