Grand Rapids
120 W Main St
Middleville
MI 49333
United States

Client Testimonials

Report a concern   September 2, 2022 — Rated 10 out of 10 by J.M. Grand Rapids
What do you like about our products and services?

Our technician did a great job and was friendly and professional

Response from Grand Rapids:

Thank you, Jessica for leaving us a 10/10 and such kind words. We are happy you had a great experience with Kara and our services and look forward to cleaning for you again in the future.

Report a concern   August 27, 2022 — Rated 10 out of 10 by S.L. Grand Rapids
What do you like about our products and services?

I can't say enough good things about the service that we received from Josh. I had a couch for 8 months and was starting to see a pink tint to the fabric and terrible water marks. Josh came out to clean the couch and after some investigation on his part, we found that the couch has been mislabled!! Josh is in the process of writing a summary of his findings so I can bring it to the attention of the manufacturer.

Thank you Josh for all you time and effort!

Response from Grand Rapids:

Thank you, Sarah for taking the time to tell everyone about your experience with our services and our technician. We are so glad that Josh has been able to help you through this with his experience and expertise of the industry. We are happy we could help you with this and look forward to working with you in the future.

Report a concern   August 26, 2022 — Rated 9 out of 10 by J.E. Grand Rapids
What do you like about our products and services?

The cleaning smell wasn't overwhelming and was mostly gone by the end of the day. Natalie was friendly and professional and cleaned our carpets quickly and efficiently.

Response from Grand Rapids:

Thank you, Jessica for telling everyone about your experience with our services and out technician Natalie. We are happy to hear such kind words about Natalie and our services and we look forward to cleaning for you again in the future.

Report a concern   August 26, 2022 — Rated 10 out of 10 by L.G. Grand Rapids
What do you like about our products and services?

Really got carpets clean. No harsh chemicals. Service technician explained process and was very friendly and professional. Carpets were dry the same day.

Response from Grand Rapids:

Hi Lynne! Thank you for taking time to leave us a review. We are so glad to know you enjoyed our services and our technician. We appreciate you and look forward to the next time!

Report a concern   August 25, 2022 — Rated 10 out of 10 by M.D. Grand Rapids
What do you like about our products and services?

I like that they don’t leave a smell and residue. Kara did a great job!

Response from Grand Rapids:

Thank you so much Marni! We are so glad you had a great experience with our services and with our technician Kara. We appreciate the 10/10 and all your feedback and look forward to cleaning for you again in the future.

Report a concern   August 20, 2022 — Rated 10 out of 10 by V.T. Grand Rapids
What do you like about our products and services?

Service

Response from Grand Rapids:

Thank you, Vicky for taking the time to leave us a score! We truly appreciate it!

Report a concern   August 17, 2022 — Rated 10 out of 10 by M.D. Grand Rapids
What do you like about our products and services?

I like that there isn’t a residue or any smell from harsh chemicals.
Kara did a great job! She is very thorough, punctual, and friendly!

Response from Grand Rapids:

Marni, Thank you so much for letting everyone know how you like our products and service! Thanks for taking the time to give us a great score!

Report a concern   August 13, 2022 — Rated 10 out of 10 by P.E. Grand Rapids
What do you like about our products and services?

We had a disaster at the house call them up and they were able to get out to my house as quickly as possible thanks a lot.I I they're able to get the blood out of the carpet

Response from Grand Rapids:

Thank you, Paul for taking the time to tell us about your experience. Im glad we were able to get out most of your problem spots! We really appreciate your feedback and look forward to cleaning for you again in the future.

Report a concern   August 12, 2022 — Rated 10 out of 10 by D.C. Grand Rapids
What do you like about our products and services?

She did a great job cleaning the carpet and getting out pet urine smell

Response from Grand Rapids:

Thank you, Debra for taking the time to tell us about your experience with our services! We are happy to hear all the pet odor came out. We appreciate the feedback and look forward to cleaning for you again in the future.

Report a concern   August 6, 2022 — Rated 10 out of 10 by C.T. Grand Rapids
What do you like about our products and services?

The urgency to rid the stains

Response from Grand Rapids:

Thank you Chris for taking the time to leave us a few words. We really appreciate it and look forward to cleaning for you again in the future.

Report a concern   August 4, 2022 — Rated 10 out of 10 by G.B. Grand Rapids
What do you like about our products and services?

Josh worked hard to make our carpets and rug look great!

Response from Grand Rapids:

Thank you, Gary for taking the time to leave us a few kind words! I know Josh worked hard to get everything looking good and we are glad you had a good experience with our service. and we look forward to cleaning for you again in the future.

Report a concern   August 3, 2022 — Rated 10 out of 10 by N.C. Grand Rapids
What do you like about our products and services?

Great job!!!! Carpet looks like new.

Response from Grand Rapids:

Nancy, thank you for taking the time to give us a 10/10 we really appreciate it and look forward to cleaning for you again in the future.

Report a concern   July 29, 2022 — Rated 10 out of 10 by G.B. Grand Rapids
What do you like about our products and services?

Good Rug Cleaning Service

Response from Grand Rapids:

Thank you, Gail for taking the time to say a few words about your experience with our services. We appreciate your feedback and look forward to cleaning for you again in the future.

Report a concern   July 27, 2022 — Rated 10 out of 10 by B.W. Grand Rapids
What do you like about our products and services?

great job at a fair price

Response from Grand Rapids:

Thank you Brian for taking the time the to let us know about your experience we really appreciate it and look forward to cleaning for you in the future.

Report a concern   July 24, 2022 — Rated 10 out of 10 by L.B. Grand Rapids
What do you like about our products and services?

The best carpet cleaning I’ve had yet. Carpet looking amazing. Your rep Kara was very conscientious about cleaning problem spot.

Response from Grand Rapids:

Linda, We are over the moon that you took your time to let everyone know how much you liked your carpet cleaning service! Kara loves her job and we love kara's dedication to her profession, she is an absolute asset!

Report a concern   July 21, 2022 — Rated 10 out of 10 by M.V. Grand Rapids
What do you like about our products and services?

Your process is so much better than other companies. The carpets are nearly dry at the end of the services, even areas that had been badly stained.
Also your crew was on time, pleasant and professional.
I will definitely be using Zerorez again and spreading the word on how great the service is.

Response from Grand Rapids:

Thank you for taking the time to leave us a review Michelle. We truly appreciate the feed back and happy you had such a positive experience with our services. Thank you for recommending Zerorez and We look forward to cleaning for you again in the furure.

Report a concern   July 21, 2022 — Rated 10 out of 10 by P.P. Grand Rapids
What do you like about our products and services?

Kara was great.

Response from Grand Rapids:

Thank you, Patrick for taking the time to leave a review for our tech! We appreciate it and look forward to cleaning for you again in the future.

Report a concern   July 17, 2022 — Rated 9 out of 10 by R.P. Grand Rapids
What do you like about our products and services?

Great service other than a small stain that may have been from the equipment used as that room was not cleaned. This is where the hoses were. Thank you!!!

Response from Grand Rapids:

Thank you, Rebecca! We would love to take away the pain of our stain. Let us know and we will be right back out there to get that little bugger. Thanks for the great review!

Report a concern   July 16, 2022 — Rated 9 out of 10 by R.R. Grand Rapids
What do you like about our products and services?

Very friendly and quick. The only thing that was not good was the edge of the floor tile in the kitchen was not cleaned. The whole kitchen floor looked good except for the edge next to the wood floor in the living room.

Response from Grand Rapids:

Thank you Roger for the kind words. We appreciate your feed back and look forward to cleaning for you again in the future.

Report a concern   July 16, 2022 — Rated 10 out of 10 by B.G. Grand Rapids
What do you like about our products and services?

No chemicals used. Couldn’t even see where the well used areas of the carpet were when they were done.

Response from Grand Rapids:

Thank you, Belinda for taking the time to let us know about your experience with our services. We appreciate the 10/10 and look forward to cleaning for you again in the future.

Report a concern   July 13, 2022 — Rated 10 out of 10 by L.L. Grand Rapids
What do you like about our products and services?

The carpet cleaning really does a great job! And Josh Clark is an awesome tech!

Response from Grand Rapids:

Thank you, Lorie for taking the time to leave us a 10/10 and letting us know about your experience! We really appreciate the feedback and look forward to cleaning for you again in the future.

Report a concern   July 11, 2022 — Rated 10 out of 10 by L.S. Grand Rapids
What do you like about our products and services?

I really liked how easy it was to make an appointment. I was able to do it via chat and that's how I like to do things. It really couldn't have been any easier. Convenient as well. My mom and I were so pleased with how great our carpet looked after the cleaning was done. Natalie was great!!! Very professional and nice. She came right in, got the layout of what was going to be done and got right to work. My dog even liked her. Super nice girl and did a great job.

Response from Grand Rapids:

Thank you, Linda for taking the time to leave us a review. We are so happy you had a great experience with Natalie and with our service from beginning to end. We really appreciate all the kind and lovely words and look forward to cleaning for you again in the future.

Report a concern   July 10, 2022 — Rated 10 out of 10 by G.B. Grand Rapids
What do you like about our products and services?

Rug Cleaner was very courteous and did a good job.

Response from Grand Rapids:

Thank you, Gail, for such a lovely comments. We appreciate you and look forward to cleaning for you again in the future.

Report a concern   July 10, 2022 — Rated 10 out of 10 by S.W. Grand Rapids
What do you like about our products and services?

No detergent used

Response from Grand Rapids:

Thank for taking the time to give us here at Zerorez a good rating Stacha. We appreciate you and look forward to cleaning for you again.

Report a concern   July 7, 2022 — Rated 10 out of 10 by S.G. Grand Rapids
What do you like about our products and services?

Efficient & quality

Response from Grand Rapids:

Thank you, Sharron. We appreciate your taking the time to leave such great comments, and we look forward to seeing you again in the future.

Report a concern   July 7, 2022 — Rated 10 out of 10 by L.B. Grand Rapids
What do you like about our products and services?

The fresh, clean smell!

Response from Grand Rapids:

Thank you Lindsey for simply being awesome and letting everyone know how you feel about Zerorez!!

Report a concern   July 6, 2022 — Rated 10 out of 10 by M.A.S. Grand Rapids
What do you like about our products and services?

Zerorez cleaned our carpet and light colored furniture. Everything looked great when they were finished. The carpet hasn’t gotten that matted down look it does after regular steam cleaning.

Response from Grand Rapids:

Thank you so much Marta for such a kind and lovely review. We appreciate you taking the time to tell us about your experience with our service and look forward to cleaning for you again in the future.

Report a concern   July 3, 2022 — Rated 10 out of 10 by C.H. Grand Rapids
What do you like about our products and services?

Saleena did a great job. Your method of cleaning did the job No residue or harsh chemicals. It dried faster than other companies I've tried. Will definitely use again!!

Response from Grand Rapids:

Thank you, Charlene for such lovely works. We are so happy that you enjoyed your clean and took the time to leave a review. We appreciate all the feedback and look forward to cleaning for you again in the future.

Report a concern   July 1, 2022 — Rated 10 out of 10 by S.K. Grand Rapids
What do you like about our products and services?

I like the professionalism, punctuality, knowledge about stain removal

Response from Grand Rapids:

Thank you, Susie for such a glowing review. We appreciate the kind words and welcoming us into your home so we could get that taken care of for you. We look forward to cleaning for you again in the future.

Report a concern   June 25, 2022 — Rated 10 out of 10 by E.H. Grand Rapids
What do you like about our products and services?

Love Zerorez! My carpets are so clean they shine! Truly. A brighter clean that shows. Also my chair that was cleaned looks amazing!! I never thought that it would get THAT clean!! My daughters carpets were the dirtiest and Josh got them so clean!! Josh Clark is the best in the business! He knows what he is doing, he is kind, reliable, on time and does a great job!! I will always use Zerorez for all my home cleaning needs.

Response from Grand Rapids:

Thank you, Emily, for such kind and lovely words! We appreciate you taking the time out of your day to leave us such a glowing review! We are glad that you enjoyed your service and look forward to cleaning for you again in the future!


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