based on 8626 ratings.
What our patients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pleasant employees and comfortable waiting area
Everyone that took care of me and my baby were so kind!
Everyone was very friendly and efficient.
I thought the service was great...treated you as a person...greatly appreciate that...
Everyone is very nice..makes you comfortable..they listen..& I have continued to have my 1-2 procedures there..
Clean, nice facility. Friendly attentive staff. Very organized.
Everyone was so nice made me feel really good
Both times we've gone to this ER they have not been very busy, all the people were super nice and helpful and they took care of us right away.
Prompt, professional care.
This was one of the best experiences I have ever had with a medical facility, both as a patient and as an observer. Wow - blown away! Keep it up - I love that customer service is not dead!
I have had to come here a few times and I'm always appreciative of the welcoming front desk staff and the calm and confident nurses that make a stressful situation bearable. I appreciate the high level of communication and the care I am given in the ER.
This is my urgent care when it is needed. Staff always explain everything and makes certain I understand any instructions. Thank you. .
Was surprised I was not tested for COVID on my visit.
All the staa members including RNs, CMAs, physicians and lactation consultants were amazing! Had a great experience at labor/delivery unit as well as at post partum unit! Having a nursery was a huge help to us and we are thankful for amazing experience while our stay at the hospital.
Excellent ER Doc remembered me from the 1/14/2024 visit when I had slid on the ice and fell. Advise excellent saw the Carrell Clinic had xrays and MRI. The Steroids and pain rx helped a great deal. Everyone was customer service experts
Everything. Everyone was so nice and attentive.
Everyone was friendly. Convenient location.
Saw me quickly for kidney stone. Efficient. Curteous.
Quick and efficient in my care
Every thing
Great overall service. Attention to detail and very efficient. Thank you.
The PA was able to diagnose the condition and quickly referred me to ER. He listened to my symptoms.
Staff is very friendly and helpful. They show respect to all who are there.
I love them
Very quick to have me taken care of.
Excellent customer service, attentive, professional. Top-notch care
Everything.
The lady in the recovery room rushed me out as soon as I had taken my pain pill. She told me I took it 30 min ago and should be fine. But my sister was giving me applesauce and crackers so I didn't throw it up. I had literally just taken it. She opened the curtain and put the bed down out of the v position it was in, causing me more pain in my already torn up abdomen. Baylor used the best! I have never been treated worse before. I don't want to have surgery there again!!! That lady was awful!!
Very professional.
The staff was very caring and accommodating!