Customer Testimonials
Great friendly service!
Personal attention to my interest in purchasing a new Trek bicycle. No high pressure sales pitch, allowed me to test drive several versions, and I felt confident I was dealing with a reputable Trek bike dealer. Their promptness to complete the work order to construct a new bicycle within 24 hours was just amazing. I prefer the small business owner over the big ones that have limited, if any, customer service.
The staff is professional and easy to talk to.
Quick and friendly service
Came in and was immediately greeted and helped! Within 24 hours had shared experience with fellow rider. Glad store is doing well.
Dean, the owner of the Bradenton, Fl. Trek Store is very knowledgeable and customer friendly. Always taking the time to explain Trek products and to answer my questions.
I am a little surprised though that it took Trek several months to get a new wheel in to replace the one on my bike that I had an accident on and bent the rim. I was lucky to have another Trek bike and didn’t miss out from riding as I am preparing for a race series coming up in the near future. I have always been a Trek fan and 100% sleep, breath and eat Trek...LOL.
Russ “Gunny” Last name removed
Dean, was very helpful and honest with me. Serviced my bike and replaced what needed to be replaced and he doesn't even carry my brand of bike. Would highly recommend this Trek store.
Friendly and knowledgeable staff, great experience.
Prior customer
The personal services the staff provided
Provides excellent customer service, very patient and informative! The owner, Dean, loves what he does and wants to make sure you get the right bike for your needs.
Great service on sunday afternoon!
Friendly, knowledgeable.
Great, friendly service!
Excellent Quality and customer service
Great service,perfect LINE of products
Awesome durability and the quality of product is the best
Dean was nice and knowledgeable about the bikes and the local trails. Fast service!
Great service and the work was done quick
We were greeted when we arrived and given time to look before being asked questions. He was knowledgeable about all the products and informed us of the best choice based on use desires. Great service and professionalism.
Service was good and reasonably priced.
Efficient, attention and price
I've ridden TREK cycles for several decades.Of course, living in Madison, WI made that easy. I wish more of the bikes were actually made in WI. I'd be willing to pay a little more to have at least the upper end bikes made here.
Very nice and knew about their products
Friendly and helpful
Knowledgeable staff
Knowledge
Great service
Good customer service
Provided quick and effective repairs