based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The staff (especially mechanics) are always friendly and helpful.
You have several mechanics on staff to handle walk-ins off the trail that have breakdowns. I was running a Boy Scout mountain bike camping event at Lake Fairfax. One of my younger scout’s bikes had a non-fixable failure with the derailleur. One of the mechanics took care of it right away and was able to get him back on the trail within an hour.
I broke a valve stem on my tire about an hour before they closed on Saturday evening. I was in and out of the store in 15 minutes, all fixed up, and ready to go for the Reston Spring Triathlon the next morning. A+
Just happened by the shop after years of riding past. Love an IBD, and especially one that is so well merchandised, organized, and welcoming.
Awesome staff opened slightly early so I could buy some innertubes for my bike. Had never been there before and the whole staff encounter was awesome. My new bike shop...
Professional, do the service job right! Very satisfied.
Friendly service
Fast and friendly service. Staff is great.
Friendly and professional customer service. Excellent breakfast, organic locally made snacks, great beer recommendation. Knowledgeable bike associates.
I recently had the pleasure of visiting The Bike Lane in Reston, and I must say, it was an incredible experience. The store itself is well-organized and has a great selection of bikes and accessories to choose from. But what really sets this place apart is the exceptional service provided by the staff.
As always, the Bike Lane was very helpful. I needed some bike parts and they found what I needed quickly and at a good price.
Great sale & maintenance team!!
Bill Helwig helped me out a lot when fitting me with my bike, & recommending a helmet.
You know what you’re doing, friendly and professional.
Derek was fantastic.
Very friendly staff
Very biking customer oriented and friendly like a LBS should be.
Everything was great. You were busy at the time so I can’t hold that against you but I would have liked a bit more input about what I was needing.
Nice staff and e-bike!
Every one is knowledgeable and friendly. The lifetime minor adjustments are a great bonus too!
Great service and quick repairs.
Excellent customer service!
The staff!
The staff member who assisted us was pompous and somewhat rude. Although it is good to have someone with knowledge of bike and riding products, please take into consideration customer service skills.
Great team and very responsive!
Awesome customer service.
Very knowledgeable and proactive, helpful staff
Last week, I had a bicycle accident close to your place. I got unconscious and end up at Reston Hospital (I'm doing well today) On that day, some one took my bike to your store. Three days ago,I picked up my bike at your store, the damages on my bike were fixed and most important to me was that keeping my bike after my accident for few days and fixing the bike for free is something that I will always remember and appreciate the kindness you showed to me.
I sincerely thank you for all what you have done for me and and sure that you have done the same for other!
Blessings to you!
Antonio de la Torre
Great selection and service!
Owen was an excellent sales person; knowledgeable and clear in his explanations. He understood immediately which bike would suit what I wanted, and he was right on target. Couldn't be happier with my Dual Sport + 2 stagger.