based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You all are always great. Good vibes whenever I walk into the shop whether it’s to get the bike fixed or just grab a beer and get some air in the tires. Keep it up! Reston loves yall!
I went into the shop having done a little research on my own based on my expectations and goals for biking. The staff at Bike Lane were EXTREMELY helpful with answering my questions, providing suggestions based on my needs, and setting me up with my new bike. As a novice I felt comfortable because they weren’t trying to upsell me or anything like that. I really believed their goal was to help me find an option that would best fit into my needs as I start a biking journey.
Super friendly and expert service and sales. Best shop in the area -
Great selection of products and excellent service!
Friendly, trustworthy service
Very friendly, helpful and professional service. Thanks
Great bike shop
Good variety of bike parts and super helpful staff.
Quality work.
The best bike shop in Northern Virginia! From the mechanics to the coffee shop staff, everyone is incredibly kind and genuinely eager to help with your needs. Thank you, The Bike Lane, for such outstanding service!
The service was top notch. They really care about their clients and bikes. In addition, know what they are doing
Appreciate how friendly and knowledgeable everyone has been
Great service for my bike, helpful advice, and great brews and coffee too.
Wonderful service and professional expertise! Highly recommend
Very helpful and wonderful customer service. Thanks for all your help.
Friendly staff, food selection
Great help.
I dropped by bike off on November 5, for new wheels, a tune-up, rear brake work and rear tire and some other updates to the bike. I had not heard from the Bike Lane for over 2 weeks. I finally called on November 21st and found out the frame had a crack and no work was done or would be done, my only option was to buy a new bike or a new frame at 20% off, which was not acceptable to me. The Bike Lane should have called me when the crack was discovered.
I am upset about the bike, my Domane SL 6, ordered in March 2022 and delivered in June 2022, which replaced a Madone, which I purchase in January 2010 and its frame had a crack discovered by the Bike Lane Service Department in March 2022. Not a good track record for me and these bikes. I only ride on the road or paved trails like the W&OD, I know these things happen, but this is just to much for me.
I contacted Trek myself and was offered 30% off a new frame.
At this point there is nothing you can do to make things right for me.
Friendly and knowledgeable staff. Just a fun place to be.
Very friendly staff. Welcoming and always helpful, but not pushy
I like how knowledgeable and polite the staff are. I always give extra points when staff share their knowledge.
Friendly, knowledgeable staff that get you dialed in and out the door quick…. Unless you want to stay for a pint or two…
Best staff in NOVA!
Great customer service
Everyone is so kind and helpful.
My bicycle was serviced on the spot. While the work was being done, I got a coffee at the bar. Then I sat outside, drank my coffee, and rode home. It was a nice, quick visit, and I got new brake pads.
Expert knowledge is generously shared; work is professional and fairly priced.
Fast and friendly service by very experienced staff
Friendly, customer service focused while delivering quality services. Happy to have a great bike shop in Reston.
Pleasant and helpful employees, good pricing and quality work.