based on 4877 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very cute store, lots of eager staff so service was friendly and quick. I've never been to a bike shop before, I needed a flat tire fixed, and I was in and out in less than 10 mins. Paid the advertised $25 plus ~$11 for used materials. Even on a cold January Saturday afternoon there were plenty of people enjoying coffees and beers, so the atmosphere was very warm and lively!
Everyone I’ve met there is incredibly honest and helpful and has made me feel comfortable and welcome there. Seems like a group of just really good people (who know a ton about bikes).
Great variety of products. Nice clean atmosphere and great staff members
Great people and atmosphere to finish ar ride with a beer
You guys are the best!! Very helpful and turn around repairs in a timely fashion even when super busy.
Courteous responsive and excellent customer service.
Excellent service and products. Staff are well familiar with the bike and products to create a superb cycling experience. Staff makes great recommendations and provides guidance and communications. Also appreciate their detail in providing discounts and applying rewards. Outstanding team!
Knowledgeable and friendly service team.
Everyone very helpful,professional and knowledgeble
We've used the Bike Lane for service and small product purchases before but this was our first bike purchase through them. Staff was very knowledgeable and appreciated Tom's tip that the Roscoe 8s were having a great sale.
Very helpful and kind staff, and the cycling gear and products are high quality. It’s also a great place to grab some coffee and snacks, located right on the WO&D trail. Highly recommend!
Bike expertise, friendliness, honesty, positive workplace/ environment, quality beverages and snacks
Friendly, knowledgeable, & professional.
Bill was incredibly friendly and did a great job engaging my son throughout the process of trying on and selecting a new bike helmet.
I have always liked the Bike Lane. Everyone is nice, knowledgeable and professional. I have purchased 4 bikes there since they opened in Reston Town Center and moved to Sneset Hills.
The opening of their brewery makes it a place to hang out.
Very helpful and friendly
Very helpful, great service!
TBL has always been a great bike shop with the best mechanics in town. I go to the Bike Lane even though there are other shops closer.
Always the very best service.
Bike lane is more than an up-to-date bike shop. It's a cultural hub with wonderful staff who earnestly provide great services and advice about cycling. Bike lane sponsorship of bike events and offering refreshments and comradeship make it most welcoming. I've always enjoyed my stop at the Reston Bike Lane and recommend it to all my friends. It's a comforting feature to the Reston community.
Very nice staff. Quick turnaround. Relaxed vibe. I found myself a new bike shop!
Friendly, knowledgeable service focused on the customer's need. The staff's enthusiasm for cycling is contagious. The benefits offered are also wonderful.
I love the staff at Bike Lane, they are professional, knowledgeable, courteous, fummy and friendly. When i go in the shop i feel like I have walked into a friend's house rather than a bike shop. Thank you for creating this space for bikers.
Great people, great service, excellent beers.
Great customer service!
Knowledgeable staff takes time to explain cycling equipment features.
Great staff great people
Well done with the delivery of the new Trek Fuel Exe .
Mark ,Todd and Adam did a superb job with a swift and superb delivery.
Looking forward to many good years of riding and continued business with the Bike Lane !
Thank you ,
Jim
Great technicians do a thorough inspection of bike in order to determine scope of pre-season maintenance needs. Awesome job performing work and done very quickly. Great communication.
Todd and Mark gave my friend and I a great education to help get us started with adding biking to our exercise routine. No pressure on the sales and some good ole senses of humor made it a great shopping experience.