based on 1954 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adam was wonderful. I called about a bike and he found something similar in your Springfield store. He quickly picked it up and brought it back to your store which was much more convenient for me. He was extremely helpful an patient.
Employees were friendly and very helpful!
Went over bike and told me what needed to be fixed right away and what could wait.
Friendly professional service!
Timely service. Example, immediate service and within 20 minutes my tire problem was solved, and I was on my way home to enjoy my bike ride workout.
Fast service, friendly & knowledgeable staff.
Best mechanics in Northern Virginia!
You need to directly inform a customer if you are going to change his/her bike configuration. Sending a work order is not enough. Also, I was surprised by the markup on parts. But, the work seems to have been done correctly and was done in a timely manner. Have yet to take a test ride.
Good price and great service. I'm very happy with the bike and will continue doing business with The Bike Lane!
Friendliness
Sales associate took time to customize the fit of the bike I was buying. Made small adjustments and allowed me to test ride behind store to try adjustments. Changed dropper post height, moved seat forward, adjusted handle bar height by moving spacer down, and setup front shock to my rider weight and preference. This makes a huge impact on the value the store provides. Thank you
I had a good experience & a same day turn around on my road bike repair.
I brought my bike in for a sprocket problem and they repaired it on the spot. at a very reasonable price
I’ve been a consistent customer at THE BIKE LANE since 2008. They are honest professionals led by a wonderful owner who never tries to “over sell” a bike; as a team they are truly interested in meeting your needs and desires in a bike, equipment or accessories. They are very customer focused and don’t seem rushed.
Pete
Great service and employees.
Great people great beer
Brought my Trek Farley in for its first adjustment since new. Tom did a great job getting everything back to “like new”.
Tom made some suggestions regarding my front fork setup that turned out to be perfect.
This is a great shop with an awesome service team. They listen, respond, and resolve. THey also have a great coffee/pastry shop.
Bought my Trek 7.3 from the Springfield location about 5 yrs ago, as well a a second bike for my daughter. They have taken great care of us since. They often go anmnove and beyond with the free adjustments, the work is done fast and its done right. Probably will buy a new bike for myself this year. They've earned my repeat business.
Very engaged and knowledgable staff.
Fast, friendly and 100% competent service team. They quickly identify issues and fix them. I dropped off 2 bikes that were fixed that same day!!
Excellent customer service!
Always friendly and responsive. Great value
Always a good experience and stock is typically available when I need it!
Great people
I had another great experience at The Bike Lane (TBL) yesterday. I needed two new disc brakes, a new chain, and two new tires on my Trek Fuel EX-8 mountain bike and TBL was able to complete all of this in just a little over an hour on the same day. I love how they're able to complete relatively minor repairs like this while you wait rather than having to leave your bike and come back days later. I've been a customer for over five years and it's why I keep coming back. Great service as usual. Thanks to The Bike Lane!!
Great selection at reasonable prices.
Best bike shop in the area bar none! Great family vibe and great family owners! Derek in service is a neighborhood mainstay!
Wish people wore their masks more diligently. Lots of noses popping out and looked like the owner didn’t wear a mask at his picnic table /desk area.
Friendly, helpful with discussion of the problem, and timely service.
After servicing our bikes at Bike Lane, my wife and I went out for a 2-hour ride. Gears ran much smoother, no slippage or extra noises. We were pleased and would recommend BL for a bike tuneup!