based on 4929 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent customer service. The entire staff immediately checked on us made sure me and my son were well taken care of.
Marcus
Unfortunately I showed up at a busy time and was outside for 40+ minutes waiting to be helped.
The gentleman that helped me was very knowledgeable, friendly and sold me great products.
Personable, reasonable and quick!
The car bike rack and tube adapters I want have been on back order since last year with no updates unless I initiate the inquiry.
Fast good service
Knowledge that you share about options.
Excellent service, reasonable prices.
Awesome, Job! Thanks
My bike had a safety inspection which went well. I am fully satisfied and will recommend Bike Lane to anyone.
Thank you.
Super helpful and quickly adjusted my derailleurs. Went in expecting to drop off my bike for one of the tune up services and was told my bike was in good shape and didn’t need it. Truly appreciated not being upsold or charged for things that were not necessary. This is why I go back to The Bike Lane from Arlington when I’ve got other shops riding distance from my house.
Very good service. Got it done faster than promised.
You have a very good selection / options for accessories. The bikes you have are very nice and you even had the particular bike I was looking for. I liked the company clothing line but my only recommendation is to carry a few larger sizes. Some riders are getting back into riding and some might be riding for the first time for the health benefits.
Store employees were amazing and patient. I will definitely visit the store again when I'm back in the area. I'm from the Hampton Roads area (VA Beach).
Great service and knowledgeable staff!
Was there on Saturday For some minor break adjustment and flat tire was taken care of right away I was in and out in about 15 minutes. it was great.
Super fast turnaround and delivery!
Knowledgeable experts who are always eager to help.
Connor was very helpful
I have a Trek Hybrid from 2014 that I got from a different store and I recently got my first road/gravel bike from The Bike Lane! Despite Covid-19, the bike shop owner was proactive and pre-ordered 2021 bikes in 2020, so I was able to find a Red Checkpoint ALR4 in size 49, with the help of Bill, that was more in the price range of what I was looking for! Beautiful bike and great customer service! I love that this bike shop is off the W&OD trail. Makes it super convenient to access!
Great service. Extensive selection.
Very friendly and helpful staff.
Knowledgeable staff, current products
Nothing, Customer Service was good!
Very helpful staff and good community-centric atmosphere.
Personal touch and professional service
I expected my bike would be ready when promised; it was not. I expected to get my bike professionally fitted rather than just eyeballing the seat height to my hip. I like the location of the shop and being able to get something to eat or drink there too! Having a table massage available was a plus. I failed to get factual responses to all of my questions. I had to ask several people to get information to my questions. Overall, I give you a B-.
Friendly and knowledgeable. Small store has a “just right” feel.
Everyone at The Bike Lane in Reston is super friendly, knowledgeable and nice to talk to. The mechanics are always there for you, doing their absolute best to help with professional service, advise, help and every time with a smile. The brewery is a golden mine for a post ride hangout or just to chill and the bartender is super cool and fun to talk to. I really like The Bike Lane and always recommend to friends or anyone asking for a quality bike shop and brewery.
Super easy. fast and better than buying from Amazon!
Would buy from them again
very good store