based on 4856 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quick, friendly service and terrific products! A+
The people were friendly and informative
Best bike shop in the area
Great personalized service aligned with solid professional experience in a very complex sport makes for a unique experience.
Good service, good quality products, friendly atmosphere.
Knowledgeable staff.Good pricing. Great location.
Friendly, competent and overall fun environment!
Very knowledgeable and helpful staff. The bar is the best! The dogs are nice too.
I like the fact that Bike Lane exists. Staff are friendly and helpful and are quite willing to do special orders. The coffee shop is a relaxing place to hang out after a ride.
Bill is a great bike fitter! Todd gave my well-used bike a great overhaul!
Customer service, communication, store vibe and professionalism.
I came down from Winchester and was able to walk in and immediately get an issue with my bike fixed. The technician did an excellent job at figuring out why my chain was slipping between gears and corrected the issue. This is after I went to a different bike shop closer to my home and they were unable to fix the problem. You guys are the best!
It has never arrived. You took my money but the Bosch 500 baterry has never arrived. I assume it was never sent, as nobody had the courtesy of sen ding me a tracking number or any way to find the damned thing.
So no, I will not recommend you to anytbody
Good communication
Great staff, very helpful!
My Trek Boone was not well. The headseet ISO and the rear derailleur was hopping around. I dropped it off at the BikeLane and hoped for the best. The bike operated and looked like a brand new bike. This is a great bike shop.
Quality products, pleasant staff good service
Great, knowledgeable staff!
Super friendly and very knowledgeable!
Super friendly, knowledgeable, and helpful staff.
The bikes were amazing but the service was incredible everyone there was very knowledgeable and helpful and I got a sick bike !
Service was quick and professional today...had a slow leak fixed on my front tire...First name removed
Great shop great beer very clean bathrooms
The people
Friendly and professional service in sales, maintenance, and the brewery.
Everyone at The Bike Lane is knowledgeable and friendly. They go out of their way to help with all requests. I drive from Washington, DC, to have my bikes serviced. I love them.
Great team of staff. Always friendly and helpful
Good value for money on various bike maintenance jobs !!
One of my favorite places to hang out!
Excellent communication is what sets Bike Lane apart from every other bicycle store or repair shop I've used in 40 years. Their access to parts and services is superb, and their knowledge of industry has few peers.
My family loves it