based on 4962 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was greeted as soon as I came in.
I was directed to the service department.
The work was done when promised.
The front desk was helpful in picking up my bike.
People are kind. They like what they do and like people. It is a positive environment and everyone feels welcome
The team at The Bike Lane is excellent! As someone fairly new to the area, I found it challenging to find a good bike shop. However, I’ve always been treated like a long-time customer here. The sales and service are unbelievable, and the staff are true professionals. Thank you!
Friendly, knowledgeable, patient staff.
you are very helpful and easy to work with. good selection
Great customer service,! Especially attentive to getting equipment for young children.
Thanks to all the staff who helped me purchase my first (maybe only!) eBike. Very helpful, a great fitting. Friendly people.
Love your exceptional customer service and helpful staff!
Amazing customer service. Ian was so helpful and professional in helping me pick out my bike, and selecting my accessories. Can’t wait to get out there.
Great team!
Adam Reels did a fantastic job with my bike fit. He stayed with me until we got it right and was thorough and exacting in the process. Just as important, he wanted to know about my goals and challenges. Every once in a while, someone of equal experience and enthusiasm would poke a head in to ask how it was going and comment on my riding equipment. Great experience, great result. I will be back.
The staff are incredibly knowledgeable and friendly, always happy to help and answer any questions. I also love that there’s consistently new cycling apparel available in the store.
Great experience all around
Great personalized service. Professional and fair. You provide what you say you will when you say you will and don’t oversell.
Very helpful on short notice!
The best
I can’t say enough good things about The Bike Lane. The entire staff is friendly, incredibly helpful, and goes above and beyond to make sure you’re comfortable and get exactly what you need. Huge shoutout to Marc for taking the time over the course of a couple days to get me all set up with my first road bike! He did it all for me while I literally drank a beer (which you should also try) while there! Cheers to a great spot in our community!
Great people and great service
Great customer service and a wonderful location.
Efficient, reasonable service fees, and friendly shop culture
friendly, knowledgeable staff and a great atmosphere...and can't forget about the beer!
Very friendly staff, always help me understand more about the technical details of my bike. They care about me getting back on the road as fast as they can. Lovely location with very cool coffee and beer set up. Will always come back.
They r rawsum!
Friendly staff, quick turnaround and quality workmanship
There was a great exchange of information and encouragement for participating in community events. Very lovely. So many bike places come off as exclusive and cliquey
I love your shop! The mechanics are amazing, store stocked with anything you may need, and the beers are fantastic. Anytime I’m in town, I make it a point to visit and hang out as much as possible.
Hellwig is the best beer ive ever had, the staff is always friendly and extremely helpful with any questions you may have. Ive taken my bikes to get service many times and always leave satisfied. Love ya'll fr
Fair price and good communication.
Great service!
First - the selection was great and having options and being able to try them out to compare was super helpful.
I also appreciated the staff and how knowledgeable they were, and how they didn’t push to get a bunch of add-ons, or push on items after we declined. They were incredibly respectful and made the shopping experience more enjoyable.
Lastly, I appreciated that as we were checking out, the lady who helped me advised me to try out the seat but it’s not uncommon if it’s uncomfortable because bike seats aren’t necessarily designed with women’s anatomy in mind and shared that they have other options once I had some time to feel out the bike.
Overall I was happy with my experience, and the staff was kind and knowledgeable, which made me feel more comfortable with making my purchase.