based on 5044 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They had what we were looking for and an associate answered our questions regarding some new road shorts. We had previously bought new shoes from Bike Lane before and had a good experience so we went back for shorts.
They are always helpful and their techs know what they're doing
Immediate and spot on service
Helpful staff, items were exactly what I needed
Great customer service. Very knowledgeable team. Strong cycling culture, not just a bike store.
Open minds to all bike mishappenings
Customer service was awesome
I had en excellent experience with Gary who serviced my bike and made it run like new. Thank you Gary and the Bike Lane.
Just as listed
Best service bike shop service department I have ever dealt with. Richard and Tom are incredible.
Walked in with a broken pedal, sold and installed new ones in 10 minutes. Shown to options and each explained well. Friendly service.
Always top notch and professional staff
Staff was incredibly helpful and honest! They got me hooked up with everything I needed without overselling me. Greta and efficient service as well!
Very welcoming shop. Everyone was friendly, positive, and seemed happy to be there. Greeted at the door and asked what brought me in. I had a bike I needed fixed up. Derrick talked me through options, and he did a fantastic job getting my old road bike ready to ride again.
Service department was so friendly and helpful, such a nice place!
Excellent Bike shop for Bikes, Gear & Repairs. Extensive selection of bikes for all ages. Knowledge staff about anything and everything. Repairs are done professionally & properly.
Great coffee ☕️ & beer 🍻& food to complement your before and after ride needs.
Located right off the WO & D trail in Reston
staff are super attentive, but NOT pushy. Store carries brands that resonate with me.
Friendly, knowledgeable,and professional staff!!
Value for your money!
Confidence that work will be done correctly the first time.
The staff is super friendly and helpful! They sell quality products and help you figure out what works best for your needs. The Bike Lane rocks!
They took the time to talk to me and help me figure out what I needed.
Bike Lane put a new tinner tube in my rear wheel,
AND the charge was ASTORMANOMICAL - $82.50!
The rental bikes we received were in excellent condition, smooth shifting and braking. Included with rental was helmets, tool kit, pump, light and lock.
Accept reservations for service. I was continually told my bike would have to sit in the shop for 2 weeks before service would occur so I delayed service for many weeks because I regularly ride my bike for exercise and did not want to be without it for this period. When I eventually brought in the bike, I was again told 2 weeks and then the service was completed in several days.
A staff member greets me when I enter. They are knowledgeable and friendly. They take the time to explain everything to me, no rush or impatience. No pushy upsell or oversell.
Went to get flat tire fixed on my old bike which I don't ride very much. Bike mechanic was too aggressive for my taste in trying to sell me a new bike. I will still go here sometimes because it's 5 min from my home.
Friendly people, local, good repair services.
The services are top notch. I trust your service department with my bikes anytime.
From my first visit, I became a customer for life. What an awesome concept to have a bike shop, coffee shop, and brewery all in one location! Excellent selection of road gravel and mountain bike, accessories, and bikes.
I had a fit with Adam, which was absolutely amazing. I went from all kinds of pain and discomfort on the bike to genuinely enjoying riding again.
Friendly staff that is very helpful with all my needs.
Speedy, reliable service, and helpful, friendly staff.