based on 5205 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good mechanics
love it , will return to this location . thank you
The Trek brand is great, matched only by the service at the Bike Lane (and beer).
Recommended by a friend and we were so pleased with the bike education we received.
You guys are incredible! Thank you so much for taking care of my bike.
The staff has always been very helpful. Thanks!
The team was very helpful and friendly.
Great service buying a new bike, getting it set up to my liking. Everyone is very knowledgeable and nice
Great product fast shipping and great price
It was easy to reserve a rental bike, I was able to get my questions answered quickly over the phone when there was an issue with the online rental form. My bike was ready for me at pickup, an employee helped me adjust the seat and I was
on my way. Returning it was just as easy. Thank you Bike Lane! I’ll be renting here next time I visit the area.
Always 10/10
Everything
Always have the parts I need and are quick to help with Service or any questions I might have
Thank you very much
Great service from people that really know biking.
The staff is extremely friendly and knowledgeable. They work through problems facing my bikes and propose cost effective solutions.
You happened to have a part in stock that I thought I would have to order. Also, the price was very good.
Awesome Staff, always come through with great recommendations and cycle repair / maintenance
Nothing disappointing from people/service perspective - it is just very expensive.
Every couple months it's seems I have a $500 - $1000 repair/issue
I guess it is more the industry pricing me out.
Always friendly, timely, and affordable services.
Everyone at the Bike Lane, sales, service, lunch counter, is friendly, knowledgeable, and willing to spend time answering questions. I feel like I am among friends there. Need a bike? Need a bike fixed? Just want a drink and something to eat? The Bike Lane is THE place.
The Bike Lane is in my opinion the best bike shop in NOVA! Everyone working there is knowledgeable and friendly. It’s always well stocked and the Café is a cool little add on that really sets it apart. I highly recommend visiting!
The Bike Lane is the best bike shop in the DMV area as far as I’m concerned. I have to pass at least four other bike stores on my way to The Bike Lane and prefer to do so every time. The Bike Lane provides the quickest tuneups and repair services out of any shop I’ve been to. The staff are always so accommodating and friendly. They put on amazing events. The location close to the W&OD trail and Lake Fairfax is perfect. And to top it off, they have a great café and brewery.
Great staff, knowledgeable, friendly. Efficient and reliable service.
friendly professional service
Great staff and knowledgable mechanics. Got my bike back and it was like new.
Got great advice. No pressure.
The entire team are great people. I appreciate that everyone takes the time to educate so you can feel confident about your decisions and purchase. Thanks guys!
I received friendly, polite, and attentive service while in the shop recently. The staff were pleasant and eager to listen to my questions and provide information and guidance.
Friendly, professional, affordable and courteous!
Very helpful staff!