based on 5171 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Fast and consistently excellent service
Tire repair was resolved quickly on a walk-in request.
Thanks for taking care of this in minutes.
Mark was very friendly and helpful! The other staff we briefly saw were also very nice. Seems like a great community spot.
Knowledgeable staff & always welcoming atmosphere with quality products.
Helpful sales people, local to where we live.
Great service, knowledgable feedback on problem and solution. Friendly staff throughout. Great location. Good cup of chai.
Mark was amazing and helped so much with helping me confirm that the bike I had selected was the best one for me
Friendly immediate service. Competitive pricing
Friendly staff and fast service
Friendly and helpful staff.
First time coming in. Great shop and salesperson was super friendly and helpful. Have already recommended the shop to a friend.
everyone i have spoken to at the bike lane has been knowledgeable, helpful, and friendly. big fan!
Prompt. Professional. Accomodating.
Shop, service, & beer = non-paralleled.
Nothing, attitudes and friendly employees made it a nice shopping experience.
It’s just nice to go to an independent shop, the pressure is low and the knowledge base always seems deeper.
Nice product lineup. Nice mix of high end and entry level products. Helpful friendly staff.
The staff was very knowledgeable and extremely helpful!
Top-notch expertise, friendliness, and prompt walk-in service.
Everything! You guys are top shelf! Everyone in your store always gives excellent customer service. In particular, (I don't know his name, but I think he's the main service guy.) He really went out of his way to help me with my son's bike's repairs. He really went the extra mile to get Trek to help out with parts and kept my costs way down. That's why I've recommended your business to multiple friends and I won't even think about going anywhere else for a bike. Thank you sooo much!
Sincerely,
Kenneth Brown
I've been riding for years and this is the rudest I've ever been treated as a paying customer, in any store.
It started the second I walked in, with one employee openly disparaging the condition of my bike and the two of them smirking at each other about it. The lecturing didn't stop.
The mechanic wouldn't make eye contact with me once, the entire time. He complained out loud about having to clean the chain before he could get to the work. Complaining about the job and charging me for it is certainly a choice. When I asked what chain he was going to use to replace it he was openly rude and didn't make eye contact.
He worked on the bike, I test rode it, it wasn't right. He blamed the (new) cassette and told me to check it in.
I sat across from him for another hour. I watched him take other customers and watched other people's bikes get fixed and rolled out. When I finally went up to him, he claimed he had told me to leave the bike. He hadn't. He said he needed to run a diagnostic. I asked directly whether I had done something to upset him and he just stared at me. Then he told me I'd have to leave the bike, wouldn't say what happened next, and I had to ask whether anyone would even call me.
I left with an unfixed bike and no idea when I'd hear anything.
Knowledgeable and friendly staff. Have a beer or coffee while you wait!
Expert knowledge; eager to help; willing to take time to educate without hard sell - makes me more likely to buy from them
Best customer service coolest bike shop ever!
Unparalleled service! Found every single employee very knowledgeable and went above and beyond with their customer service.
Very informative and enthusiastic. Great customer service. Really felt like the emphasis was building a long term relationship between the business and myself rather than making a sale today.
Everything
had an alignment issue with my ebike the the service was perfect. They fixed in about 10 minutes. Allowed me time to shop and buy a tee shirt. My first time there and I will be back.
I love the Bike Lane! Great service and they are heavily involved on the community. After I dropped my bike off on a Sunday for service they even remembered I needed in time for the kids ride they sponsor on Tuesdays!
Disappointed that I had gift cards that lost $40 in value. Over ~18 months.