based on 6783 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Order was confirmed, shipped, and delivered promptly.
The variety of your products and that you are digital.
Sweet Pete’s is fully stocked with excellent bike related gear but most importantly - their staff is excellent. Well informed, kind, down to earth and so helpful!
Super fast shipping and delivery. Seamless ordering process, I have to say one of the best online ordering experience.
Fast respond. Thank you
Quality products and friendly service
The service we got from the sales staff was great as always. They had the bikes we wanted to test ride ready to go when we showed up. Myles was great helping out our son.
You cannot find better service in town.
They didn’t have my complete order in stock, so some items came from the store and others from 2 different suppliers. This added about a week to the shipping date. A bit more realistic estimate of shipping time would be a good idea. Other than the long shipping times I got all my stuff and am pleased with it.
Great service but don't like the fact I can't drop by bike off for a booked service and pick it up later the same day.
navigable website!
Top notch
In stock and we’ll proces
With inflation and the cost of living do your best at continually keeping prices fair to customers.
Friendly and helpful staff
You guys went above and beyond
They had in stock the parts I needed, and shipped them in a very timely fashion. The parts arrived by mail within 24 hours of ordering.
Great service.
Professional, friendly, knowledgeable
Good selection, resonable prices and online orders are processed efficiently.
Excellent customer service, good deals, and good selection. Thank you!
Disappoint is a strong word. But I ordered a set of pedals online which was a very Smooth experience, Brett answered my email promptly and I was notified by text when the pedals arrived - a great experience.
But the in store experience fell flat. When I entered the store I was not great by the staff member behind the counter. I spent a lot of time in the cycling shoe section as I slow needed shoes and no one came over to see if I needed help. I was able to locate the pedals myself and brought them to the counter. The staff member (without acknowledging me) just rang the pedals in and the only verbal interaction was: “that’ll be $223, how would you like to pay?” No discussion about if found everything I was looking for (I hadn’t) or thanking me for my purchase.
I cannot recommend the instore experience as it is not inviting and reflected the common bike store stereotype that the staff are only interested in helping you of they can be bothered or if you look like a cyclist. It certainly wasn’t an experience I get good about spending hundreds of dollars in. I ended up buying the shoes I wanted online.
First name removed
Sweet Pete's Bike Shop provides a great product, but more importantly, extremely knowledgeable sales associates, and wonderful customer service!!!
Knowledgeable service
Very quick at fulfilling the order. Simple user interface.
Very responsive, great customer service!
Quick delivery & product in top condition.
I want to call out the Service department at Sweet Pete’s (and Shawn Golder in particular), who have been consistently great. I really appreciated that they were willing to squeeze me in for a warranty service on short notice, and they were super friendly and helpful and kept me updated throughout the process. This was easily one of the best and most pleasant service experiences I’ve had at any bike shop. And, as a cherry on top, Shawn even went the extra mile when he noticed a small issue with the brakes that wasn’t part of the work order, and fixed it free of charge. That’s the kind of awesome service that keeps people coming back (I know I will be). Great work, keep it up!
the speedy delivery, and the great sale pricing. love to support local bike shops whenever possible.
thanks
Good selection of parts. Helpful service in store.