based on 7078 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Absolutely great customer service.
Terrific customer service from Brent and John... thanks fellas!
Great that I can order parts from a large catalog and pick them up in store!
Great products and staff, one of the best bike shops in Toronto.
I like how helpful and friendly the staff are. My bike is running smoothly. Really positive experience.
Quality products combined with good service
Number of issues… staff was generally unhelpful and made a number of mistakes. Bike was ordered from the wrong warehouse, told it was about to be ready then that it hadn’t even been delivered. When it finally was ready none of the ordered accessories were installed. Bought a bike for my daughter at the same time and staff seemed annoyed that we were even there. No interest in answering questions.
Was ready to make a purchase the first time we came in but nobody really wanted to close so left
Good friendly service.
Fast and reasonably priced.
Product was available despite being out of stock elsewhere. Excellent customer service.
Patrick was great! Went above and beyond helping get my bike set up for the Muskoka 70.3! Top notch service.
The last time I went bike shopping, I was shopping solely by colour because I was 6 years old so as someone who knows approximately nothing about bike shopping, the staff was incredibly helpful! And they had everything I could possibly need to get started out and more.
The guy who was on shift yesterday afternoon went above and beyond to repair my flat tire same day and even though I didn't make such a request it did make my day so much smoother. Thank you!
Always a good experience at Sweet Pete’s
Best customer service ever. After 55 years as an avid cyclist I have seen a great deal. I love what I see and get from Pete’s
very friendly staff
When I came into the store to buy a shorter stem for my bike, staff took the time to carefully check my measurements and match them to the component. The new step fit perfectly.
I appreciated the customer service and attention to detail.
Excellent staff, friendly and knowledgeable. Great range of products. Love having such a great bike store in the neighbourhood!
Have been a big fan of the shop for a long time. Bought my Kona there in 2011. I still travel from East York to you for tuneups and other help. Brent is a legend. Highly recommend.
Very comprehensive product selection, friendly, and helpful staff.
Friendly, knowledgable, good communication
My service was unexpectedly surly and unwelcoming. The guy who was staffing the service desk in the west building at 3:15pm on July 2nd clearly didn’t want to be dealing with me. The woman who checked me out did great. If you list products as “in stock” on your website but they’re being kept in the back, it should come as no surprise or imposition to the staff that they may need to get up and grab them from time to time.
Brent and his team are the best. Always do what’s right and don’t try to upsell. Love Sweet Petes. I will not buy anything bike related anywhere else. Also no one fixes my bike except Sweet Petes, only place I trust. Keep up the great work guys!
Great group of staff!
The people, the vibe, the space, because bikes!
Quick service and fast shipping!
Thank you.
Range and quality of bikes and related equipment. Efficient, informed service and tune ups.
Great servie
Easy , fast , friendly and organized
Someone reached out to me immediately when my payment didn’t go through that included an explanation of action taken and options for next steps. It allowed me to confidently make a decision with assurances that I would be well taken care of. In addition, followed up after I took action and gave me feedback to confirm that the issue was concluded. Thanks!