based on 7120 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service!
I like the quality of products, knowledgeable staff, and easy in-store pick ups
Good selection. Helpful staff.
Efficient service, friendly customer service, great products.
I’ve only ever had perfect experiences with Sweet Pete’s. They’re the best!
Great staff! Friendly and helpful.
I really like your service and the atmosphere and the really good vibes the shop has. It’s super chill and helpful at the same time. I bought my son’s bike from there, he’s 7 years old and he loves his bike. Thanks guys. Keep up the great work
Friendly service and attentive staff throughout the store. Staff dug out my preferred Conti Terra Speed 700x40 tires in no time. Jumped back on my bike and headed to work with time to spare.
Chloe was very helpful.
You guys had a great selection, and the staff are very nice!
I ordered products that are not available in other local shops. And the gentleman from your Bloor shop is very helpful and knowledgeable.
Great service. Friendly knowledgable staff. Good equipment. Fair pricing.
Friendly and helpful servce
Good selection of products in the bike glove compartment in a good range of sizes. Nice clean look to the store
Customer service called me immediately to resolve the issue - excellent!!
Our family purchased several gift certificates from Sweet Pete's as part of our daughter's 30th birthday gift to help her purchase a new bike. When John noticed multiple purchases from people with the same last name, he took the time to call us to make sure the transactions were legitimate and not the result of credit card fraud. Once he realized they were genuine purchases from family members, he went above and beyond by arranging a store credit so our daughter could come into the store and choose the perfect bike at her leisure.
We were so impressed with John's thoughtfulness, professionalism, and exceptional customer service. He protected both the business and his customers while making the entire process easy for us. We couldn't recommend Sweet Pete's more highly. Thank you, John!
I called about a product, the staff was super helpful and put aside the item for me to pick up later.
Have what I need and are very helpful. Competitive pricing. Thumbs up
Used for Toronto super tri triathlon, booked online, excellent equipment and staff. Travelled from abroad and all easy.
Friendly staff, quick fix and turnaround
Friendly and helpful staff
Marshall was awesome! Helped explain different shoe/ cleat options to a bike newbie :) will be a repeat customer !!
Wide selection of helmets.
I bought a saddle with a "comfort guarantee" love that.
Patrick was great. Good humoured. Chill. Helpful.
Top quality products, always friendly and helpful service. Even if you're not an expert, you feel well taken care of.
Great service and product quality.
Friendly and efficient. Good return policy.
Extensive inventory, clean easy to navigate website.
Very good quality brand names. Responsive to all requests. Will definitely buy future bike needs from Sweet Petes.
The layout of the store is well organized with plenty of selection of bike parts, merchandise, etc...the customer service at the front desk when I stopped by to pick up an ordered item came across as somewhat flakey, though, with the two sales clerks looking pretty bored...the store was pretty "quiet" at that point, but I suppose it's not wrong to expect more of air of professionalism.
Everyone that helped me was fantastic! The mechanics were knowledgeable and very approachable. They explained everything in a non-judgemental way (hasn’t always been the case for me at various other bike shops). I also had a bike fitting with Mitch and he was amazing. Incredibly knowledgeable, but also felt very comfortable and casual to talk to. He also created a safe space to talk about any and all bike comfort challenges I was having. Incredible experience all around!