based on 6781 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything!
Your team is top-notch: skilled, friendly, patient, creative, wise, fun.
Your services are accessible: location, space, hours, payment methods etc.
I appreciated the check-ins, transparency, complete lack of pressure/coercion etc.
As you can tell, I am a happy customer!
I recently moved to the neighbourhood & Sweet Pete's will likely be my forever-bike-shop, as long as I'm in the city.
(P.S. my beloved bike's name is Stan, & it was delightful that multiple staff referred to him by name. Talk about friendly, playful inclusive service! :))
Very helpful and informative clear communication
John provided helpful communication/updates on my order.
The fast shipping and delivery
Friendly service, decent prices, good stock.
The customer service was really good from Marshall he was patient and explained everything to me.
I’ve not been to the store , and honestly a first time online customer. Fantastic selection of products and priced competitively . The order arrived sooner than expected- which is always a plus . Like Frosty … I’ll be back again someday.
The shop has wide selection of good quality bikes and staff are really friendly.
No complaints, other than to say I wasn't informed when the items were shipped out. It seems most companies do this nowadays. A little thing, but it won't stop me from shopping at Sweet Pete's again. Thanks.
Only boo-boo that happened was they kept calling a legacy number that somehow was in their system despite me giving them my new one; that was frustrating because it slowed down my pickup.
Knowledgeable staff, wonderful offers ( tune ups with pick up & delivery), good selection of exceptional quality of bikes/bike hardware.
You had the best selection of items from different brands that I was looking for.
With services, honesty of staff goes a long way. To take a recent example, I like that the mechanic wrote on my receipt an apology for missing a problem before (all under warranty anyway). I like that I can assume reliable information from sales and service, not up-selling or trying to unload product regardless of best-suitability, or trying to inflate a service bill with unnecessary recommendations. There is clarity from the Service dept, so I know what issues are priorities and what are secondary/for later.
Knowledgeable, through, friendly, passionate about bikes
Shipped the next day, perfectly as ordered. Would definetly order again.
The product was available and the online ordering went very well. The staff greeted me on entering the store and got my order quickly.
Good range at multiple price points. Great service shout out to Chloe !
Friendly staff
The customer service brings me back every time.
You carry a great selection of cycling gear and accessories - 7mesh is the best. And I have gotten to know a few of your staff members, so I feel welcome when I come to the shop or call in.
Kind and personnalised service, even when buying online, is a rare and precious thing in our day and age! Thank you!
It was easy to book the service on my bike. The people I talked to were helpful, and clearly explained the costs.
friendly staff, great products, convenient location.
This was truly the best customer service I have ever received! I came to purchase a new bike with a few ideas around what I wanted, but had no idea what bike would be a good fit. Marshall was amazing! He spent time getting to know what I am looking for and taught me a lot about what to consider. He provided many options and recommendations. I wanted to take the info back and mull it over, he sent me the information he shared in an email. Appreciate the help and time spent on finding the perfect bike!
Staff! X 3!
I was in three times and experienced 3 different staff and each was superb.
Friendly, helpful staff
Everything. I'm usually there for parts and the parts desk is always well staffed by knowledgeable staff
The people were nice and informative
Quick friendly service would recommend this business to friends
Very professional friendly and helpful.