Customer Testimonials
Very good at giving a visual evaluation and breaking it down in simple terms. Also were great communicators for quote and sending pictures by email for insurance purposes.
I had my bike serviced and was very pleased with the communication and work done! Thank you!
Top of the line with person service. Impressive!
Prompt and friendly service. Knowledgeable staff.
Friendly, knowledgeable, and transparent about the products and services they offer
Very knowledgeable and helpful. Thank you.
I really appreciate both the service and sales staff. Friendly, helpful, resourceful, and don’t try to oversell. I have high trust for all I have worked with and I particularly appreciate that Logan taught me how to keep a closer watch on my chain wear to keep my cassette lasting longer. I unfortunately didn’t catch her name, but the saleswoman who sold me my Marlin 7 has been fantastic to work with too. I hope to upgrade my bike soon with OSB.
The team was phenomenal. So, so helpful.
Personalized service unsurpassed!
I appreciate the convenience and customer care I receive at OSB! I even like the free water bottle I received when I bought my newest bike there a couple years ago! But I wish it held more as we ride at least 20 miles when we do, so it looks like I will be replacing it very soon!
They always do a reliable job of maintaining my bike when I need it as well! I love the fact that it's a free service for those who purchased their bikes from OSB.
I remember years ago when they were located in the city of Columbia, having to travel 20+ miles from Irmo to shop there or require about service! The location is perfect now for us customers around the Lake Murray area.
The service and people, is above what I expected in buying a bicycle. Really appreciate the service we received.
Thank you for fixing my grandson’s bicycle in a remarkable one day! Everyone is always helpful with a smile from the manager to technicians. Very refreshing!
Thank you for bringing my old Trek bikes back to life!!!
I had the help I needed. I appreciated the helpfulness and kindness of the people at the store. Thanks again.
Brian and the entire team are top notch and have always shot straight and lead me to what is the right product for me…it’s not just about a sale!! Only one bike shop in my yellow pages…Outspokin is the best!
Crew friendliness.
Like that it is a locally owned store with employees who give super customer service.
Provided a free estimate for repair and restoration of an old bike.
the people who work in your store. your customer service is what makes you stand out.
Quick work and an accurate estimate.
I feel like they spend more time trying to find the right bike or upgrade vs just trying to sell me something.
Ive worked with Matt several times and he’s been wonderful to work with for bike fitting, expert advice to keep my bikes working great, and helping me find a new bike the time comes for upgrade.
Very friendly and good people. They genuinely helped me. Thanks.
Prompt service. Was able to fix my old British bike. Polite and professional.
The service is quick and the products are durable and reliable.
Friendly staff, quick service.
The staff is very friendly and knowledgeable. Matt at Irmo store was a great first impression and I immediately knew I would be doing business with the store. This will be my “go to” for my cycling needs.
Helpful and approachable. Needed a chain
replaced to get a man to work and they got him going on the spot.
Kindness, convenience, willingness to help.
Good service and friendly staff.
I am slow to get this note. I started my first bicycle (passed down from my older brother) when I was about five. First crash was to run into a stop sign and knocked the thing. Well, fright about the policeman; in hindsight I realize that the the policeman was laughing. Well, Outspokin helped me for a bike when I returned after four years from the Navy. Not so bad. At 73 on an old bike that crashed me was kind. Outspokin helped me and some family in time. Staff were always helpful. Mostly the folks act quickly. You were kind and stifled laughing at me. I cannot think I will ever go elsewhere. In hopes, somebody up in heaven may keep me moving.
I am Brent Jeffcoat.