Customer Testimonials
Good service, knowledgeable people!
I love!! your customer service!! Every person who helped was totally knowledgeable, totally friendly, totally chill. I looked at several other bike shops and had to come back to Outspokin because the bike you recommended was perfect and your customer service is the best. I could have bought the bike anywhere or online. Your helpful friendly faces made the difference.
They are caring, professional, and made owning a bicycle a wonderful experience in a limited space in Lexington. Thank you for reviving the sport.
Quick friendly service
Fast professional service . Very helpful staff
Staff are very knowledgeable and helpful
Loved the customer service. Great store and products!
So friendly, down to earth w/explanations and info for those of us that don't have the knowledge we need to purchase the right bike. There was no pressure but gave us the ins & outs for the what's & whys. We will be coming back here for our purchases!!
Excellent service dept I don't take my bikes anywhere else for service.
Great service both in purchasing and maintaining my bike.
First of all I like to say that these guys are very professional and have great customer service skills! I went to Outspoken because I needed brake repairs for my Wired Freedom e-bike and they did a magnificent job with tuning and fixing the bicycle. I would definitely do business with them again! Ten ⭐ company!
Wuick friendly service - thanks!!
The best service you can find
Everyone is always nice and helpful.
Super helpful, right on time and highly experienced. Made getting a tune up very easy.
Trek makes a good product and Matt always gives me great service
Quick and friendly service. Got the bike ready to roll same day. Looking forward to some group rides in the future.
Great customer service from Martin.
It’s the people: friendly, knowledgeable, and helpful.
I’m very confident that whenever I take my bike there that it will be serviced properly and in a timely fashion.
Timely upgrade to gears. Delivered service on time. Very knowledgeable staff.
I brought an older bike in for some repairs. They were super helpful informative and quick.
I would highly recommend them. I suggested that my son use them before I did. He was also pleased.
Nice bikes, nice service department, and nice people. Bikes are the true " fountain of youth."
Excellent customer service skills. Answered all of my questions and concerns.
Prompt service
Good range of bikes. Loved the personal service to fit a bike to both kids. We got what we needed and no fuss.
Friendly, helpful, worth the cost.
Very professional, friendly & know their products. No hard selling.
My first bike purchase. Matt was great, he asked me all the right questions to put me on exactly the right bike. When I picked it up, he spent a great deal of time going thru every detail of the bike. He give me a lot of information about things I would encounter being a first time biker. I look forward to a continued relationship with him and Outspokin.
Service was great in getting replacement part. Thanks!
Knowledge, friendly and priced right.