based on 5081 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love you guys. You're fast, courteous, friendly and you really know your stuff. I was in your store on Sunday and it was so great to see familiar, friendly faces. In and out in 15 minutes. Mind blowing!
You rock!
Excellent help from Brady.
very knowledgeable staff, great customer service.
great COVID protocols.
I love my new bike!
Thank you.
Super helpful and friendly staff that helped me pick out the perfect bike.
Your staff very kind and professional. I received my bike ahead of schedule and paid the exact quoted price. I will definitely be coming back and telling all my friends and family about the great experience I had here.
The service on my road bike was exceptional as usual. I would highly recommend the service department at Helen's. Thanks
Everyone at Helen's has always been great! We usually go to the Venice Location, but Santa Monica was fantastic....friendly fast and very covid safe!!
Vert helpful service
Friendly and quick service.
Thank you.
Great shop! Stands behind it's product.
Reasonable prices, great customer service and very good communication
Everyone is very nice. I like your COVID protocol too.
Courtesy goes a long way your people are very helpful and accommodating
Your personal service
Knowledgeable staff, good inventory
It was my first time buying cycling shoes and Amanda was incredibly helpful in finding a shoe that fit well. She also put on the cleats for the shoes which icing on the cake. Will definitely direct my friends to this local spot. Thanks!
Fast and friendly service as always.
Personalized recommendations and attentive customer service!
Todo
Friendly staff. Got the job done. Great attitude.
I am a novice and wanted the right beach cruiser for my 16 year old daughter. I went to a couple other stores and felt like I was being taken advantage of due to my lack of knowledge. I was being shown bikes that were $600. At your store your manager showed me the right bike for the right price and I felt like I purchased the right bike.
The salesman pointed out all the benefits of the different helmets I was looking at. He also helped me find the exact shoe I was looking for.
Very friendly and knowledgeable staff.
Gilbert has Taken care of my bikes for the past 15 years. He’s knowledgeable, friendly, and reliable. I can ask him what he recommends and trust he won’t try to sell me anything I don’t need. He makes shopping at Helen’s a pleasure for me. Other personnel at Helen’s have treated my similarly. Thank you
The staff, specifically Daniel and Edgar are great!
Frank, who helped me decide which bicycle to purchase took all the time I needed to make the decision, even though there were many customers waiting for service.
Most everyone is knowledgeable about the products.
Extra attention is being paid to follow CDC guidelines from spreading the Covid-19 virus.
Good work. Very much miss the shop in Westwood.
Adam is the best. Always the best recs
Knowledgeable staff and low pressure sales.
Always accurate and fast service.