based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff. Only shop in town with a bunch of Elektra Bikes in stock!
Quick efficient perfect
Really great personal service, amid a pandemic. Came in to look, left with a bike.
Same day repair -- in an hour!!!
Very nice staff.
Professional work.
I love your store and your choices of bikes, apparel, equipment.
I have made many purchases at your store and have always been very satisfied.
But I think that some of your prices are too high.
I was in on Friday to get some new cleats for my shimano shoes.
I got a pair of Look Keo 4.5D in grey.
They were $39.99 plus $10.00 to have them install, which took about 5'
Over the weekend I was curious to check prices. They were $20.00 at all the online bike retailers and also $20.00 at Amazon with free shipping. I could have easily installed them myself.I needed them for a ride on Saturday and ordering online would have taken a few days.
I felt ripped off for paying twice the price and wanted to let you know of my disappointment.
great job! you helped me and my son david get some great bikes. thank you!
Nice friendly staff, knowledgeable
Best bike shop on the West Coast!
Helpful staff - always super engaged and a great selection of merchandise - I can always find what I need - and look forward to my next visit!
fast, capable
I have been buying bikes from Helen’s for at least 25 years. Tony’s knowledge and assistance have been extremely helpful and Wilbur provides great and very responsive service.
There has never been a time where Helens, it’s owners, management & staff, including repair, have not been friendly, professional and have honored product guarantees and in some cases have gone above and beyond! So happy to recommend.
Gilbert M. Roswell
Terrific customer service. Superb merchandise selection. Very efficient experience.
Friendly and fair price ..
I felt very safe as well 🧡
Very helpful
I dropped my bike of to get the derailer hanger replaced. They ordered the part for it but due to Covid and fires in Santa Cruz, it took a very long time to get the part shipped in. Once the part came in they repaired the bike quickly and let me know to pick it up, taking approx 2 months. However they comped the price of the part without me asking because of the time that it took to repair, which I really appreciate. Thanks a bunch!
Great service with friendly staff and a wide selection of products.
Excellent service, best mechanics in the business. They meet all of your needs.
Nice and timely
I have purchased 2 of my bikes at your store - I like the service, convenience, and the friendly helpful staff.
The staff was extremely helpful and accommodating.
I forget the associate's name who helped me, maybe Amanda. She is blond. She was eager to assist me with a quick dilemma of getting my seat attached to my post. It loosened up and I was unsure how to get it attached properly. She dove in and briefly asked for assistance from one of the technicians. It was very much appreciated. I am back on my bike! :-)
Greg and the team are amazing. Really nice people and a super welcoming environment.
I made four long distance calls asking about a gift card being mailed to me and was told NO
So I contacted our daughter in law and she found a link where u was able to
Your staff I feel are very rude in the phone
Friendly, professional, reliable staff. I have great confidence in their ability to help me with my bike needs. Also, I appreciate their community involvement.
Everyone was helpful in the sales and service prep for my new Electra bike.
Great service and selection. Did a great job on social distancing and provided a very clean environment. Thanks for having bikes in stock for pick up.
great shop... staff is smart, effective and polite.
Quality , friendly and knowledgeable
Great repair and maintenance department, everyone is very nice, too. : )
The entire staff is friendly, knowledgeable and very professional.