based on 2100 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All the staff are very help and informative. They do what they say they will do, always. Anytime they work or maintain a bike, I know I can take it straight to the triathlon or bike race and know it will work flawlessly. We have great discussions back and forth anything about best frame, tires, wheels that would work best for whatever ride, or race or terrain conditions I intend for each bike. Usually when each business has staffing turnover, customer service or product slips temporarily or permanently. Not a Cahaba Cycles. The same wonderful quality I appreciate and enjoy. What is most incredible, each employee has their personality. Some funny, some reflective, some quieter. So very nice to see all accepted, and ironically because of this every customer is comfortable. Jon is so fair with customers and employees alike. He listens, takes time to get to know people. Not only does it make him a better leader, but he knows the best product for any customer and his staff learns this trait from him.
Thank you! It really feels like home and I have brothers!!
Staff is friendly and helpful
Top of the line bikes; Great people very willing to accomodate!
Well organized and ran smoothly. The post ride meal was excellent
Outstanding service and knowledgeable team!
Very responsive. Good product.
Always quick to respond and take care of all our biking repair needs and services.
I have always received good customer service and love the brands you sell. I would recommend Cahaba Cycles to anyone.
Great customer service and very knowledgeable about bikes. Size for a 7 year old is a big deal and a game changer when learning to ride a bike.
Great Staff!! Super knowledgeable and dependable service. I dropped off my road bike to get a set of carbon wheels installed and all of the work was perfect. I ended up getting new tires and Steven found a very small crack in my rear derailleur and repaired it.
Steven and Daniel are great!
The attentiveness of Charlie- he was able to quickly identify what bike I was looking for. He put together all the components and accessories for both me and my daughter. I live my new bike!!!
Great service
Staff was very knowledgeable and not “salesy’
Super happy with my purchase
Fast, accurate, professional, friendly.
The people were Great
Great service. Knowledgeable staff
Love biting bikes here they take care of u and the equipment
Everything from the browsing to the purchase was great.
Staff is great communicating repair status. Repair done timely and for a fair price.
Great fast service.
Great experience all around!
Highly recommend Chris and his team.
Always quality and friendly and knowledgeable
How knowledgeable and experienced the staff was. They helped me with what maintenance I needed on my mountain bike that I am handing down to my son who is going to use it when he goes to college this fall
I cannot think of a single negative. I am treated well, the employees are knowledgeable, the prices are fair. I enjoy going there.
Great service
A+
The service and assistance at both the Pelham and Cahaba Heights stores have been great! Thanks to Sara, Jon snd Deason for CARING!
Slayed the service!
Friendly and supportive
Quality and friendly staff