Customer Testimonials
Ryan was my salesman he was great. Im a knew cyclists, and he was a wealth of knowledge.
From purchasing to picking up my bike the entire process was super easy! I appreciate the assistance with loading my bike on my car as well (while it wasn’t necessary it was a nice touch!).
The staff is courteous and knowledgeable. They always put the customer first
Friendly service
Friendly, knowledgeable, intentional with service.
The guys were awesome. God bless ya’ll.
Fantastic and extremely knowledgeable team! Service is enthusiastic and responsive. TREK Greenville scores 10 out of 10 for me 👊
Efficient and thorough service.
Best product and best people!
The service at the Trek store in Chattanooga, TN is impeccable!! They always go above and beyond to keep my Verve 2 running in top shape. The entire staff are knowledgeable, courteous, professional, and wonderful people to do business with! If you need a bicycle go see them!!
Trek is a great bike and the people at Trek Chattanooga are so helpful.
An amazing team and the most friendly staff! Bought my bike here. Came in for a flat tire. Fixed my tire fast!!
Very friendly customer service. Quick turnaround.
Great help from knowledgable guys. Brought in 2 bikes to be greased and checked, came out with a third bike! Pretty great salesmen, too! 🤣
Matt is the man and immensely helpful
The highest level of quality products and service.
Quick and knowledgeable
I came in on a Friday to simply browse and had a very positive interaction with the associate Bay. He was friendly, informative, very knowledgable, yet not overbearing or pushy. I live a few hours from Greenville and was just passing through for work. My positive experience on Friday led me to stop in the following day when I found myself back in Greenville, this time with the intention of purchasing a bike. I worked with Bay again and he was, again, very helpful and knowledgable. I was very happy with the purchasing experience, the information offered to me, and the custom fitting once I purchased the bicycle. All of the other associates that I dealt with at the store were also positive and helpful.
Trek Spartanburg has incredible customer service. Even while the mechanic has a long list of repairs to do, the walk-in customer is always attended to. Taking the time to fix a flat, repair a tire, do a check in the moment puts Trek Spartanburg above many other LBS in the area.
My case in particular. I wanted to replace my tires and tubes after having had 5-5 issues with punctures, flats, etc. A call to my usual LBS revealed I would need to leave the bike for a one week wait time for this service. But one call to Trek and I was easily accommodated into that afternoon for turn around. The long list of repairs are not dramatically hampered by a few drop-ins. I could understand if the repair list never made progress.
Thank you Trek Spartanburg for how you operate and your commitment to excellent customer service.
Great service, nice people
Courteous, prompt and good pricing
Justin was Fantastic
Based on the experience, We will return for more service
Skylar was very attentive and answered the phone every time I called. Any delay was caused by the bike manufacturer (another story). But AC was great to work with. Will probably buy my next E-Bike from them in the upcoming months.
I rteceived an honest diagnosis of my bike's condition.
Very knowledgeable wernt pushy at all great variety.
Great customer service!
Super friendly atmosphere. Got so much information on where to ride and what the terrain is like of each trail. You get educated on all things Trek and trails. Differently will shop for all my needs here
Coy was an angel with great hair! Gave me great advice and didn't pressure me one way or another. Was instrumental in my purchase.
the people working there were what made that place great.
helpful, friendly and knowledgable. thank you.
Generally, the staff is welcoming and very engaging. I have used the Vinings location as my “primary” Atlanta Cycling location since moving to metro Atlanta in 2018. They have received my bike during moves and shipped the bikes during moves. During this particular experience (receiving), I didn’t feel the “welcoming & engaging” atmosphere of previous visits. The visit was very transactional versus relational. I trust that this is an isolated experience and will continue to support the business and location.
Good customer service, in general. Knowledgeable staff.