Customer Testimonials
The head service guy treated me great and got me fixed up in 15 minutes. Good quick service is a differentiator.
Great job with my bike tune-up and thorough explanation!
You had the wheels in stock that I wanted. When I purchased them online, you called me and helped me get them put on quickly. I was very grateful for the service. None of my local shops had the wheels - so I drove from Columbia to Greenville to get them put on. Also, I was really grateful for the support during our Alzheimers ride across SC last weekend. Thank you for supporting such a great cause.
The staff listened to what I wanted, answered questions, addressed concerns, and were quick to offer test rides over several visits. The bike I ended up buying was one they suggested that outperformed other options but was on sale for about 30% less. I also feel like they will support the sale for years to come, in any way necessary.
Quick service to change freehub out and bleed brakes. Easy text communication.
The Dual Sport 2 e-bike offers me an enjoyable ride for a longer distance. It’s well equipped with lights and a bell, too. Gerry Lucatero, at the Greenville, SC store was very helpful, friendly, and knowledgeable.
All of the staff are helpful with even the most minor issues. It's obvious that service is not simply a goal of the store, but it's built into the very DNA of each member of your staff. It's appreciated.
Very customer focused, very positive, very helpful!
Have purchased bikes and accessories a number of times in th past. Excellent advice and excellent service. Recently bought a pre-owned bike for my grandson. It was reasonably priced and in excellent shape.
Excellent and prompt service. And great bikes too!
There was hiccup with an order recently, but it got sorted out easily and quickly. Matt kept me informed and Steven got my part installed and helped me with a few other things. Once again, I'm on my way with my bike better than it was.
For the first time I felt a little invisible when I was in the Greenville store. The staff didn’t appear that busy.
Casey was super helpful and very speedy in helping me to fix my front tire.
Very nice and helpful
All the products here are Top Grade... its a pleasure to walk around the shop and see beautiful and high quality bikes and parts... prices are fair and the Service Team is nice and gentle, always solving our necessities immediately
Atlanta Cycling is an excellent resource for cyclists. Their products are of superior quality, and their customer service is second to none!
As always, expert advice and professional service and support!
Steve provided great insight on how to take care of the bike.
Service was excellent. Jessica was insightful and anticipated everything we'd need. Frictionless experience.
Great staff, knowledgeable and helpful.
Customer Service
I just needed minor parts installed but having someone who actually knew what they were doing was nice. I came in early on a Saturday and was out in about 30 mins. The tech who did the work was very pleasant and quick. I think the cost was reasonable, I'll be back.
Great service
Heather was our sales rep, her listening skills and knowledge of your products helped us to determine the right e-bikes to purchase. The service tech went through the operation and care of each bike with us, as well. He was very thorough and answered all of our questions and concerns. Looking forward to our outdoor experiences and future visits @ Trek of Chattanooga. Sorry, I didn’t remember the tech’s name, but he was really professional.
Post sales support and maintenance team rocks. The team there makes you feel like you're part of a family and everyone wants to make sure you remain a happy customer.
Quick, service oriented and reliable
Good customer service! Decent variety of product!
I was on a several week visit from another state. I found customer service was top notch. Greeted at the door and on three separate visits had three different staff willing to work with me to solve various bike issues I was having on a bike I didn't even purchase from them.
Friendly, helpful, and prompt. These guys did an outstanding job. Very knowledgeable. Thank you.
The people at Trek are the best- they always take great care of my bikes & treat me like a valued customer