based on 1796 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Our regular service technician, Angel, is outstanding. Very thorough and always takes care of any issues we may have. Always with a smile on his face and a great attitude.
Also, we have one problem apartment (waterbugs) and Danny has been great in trying to get it resolved.
While, from some reason, the regular service technician didn't show up, the replacement one showed up after the working hours more interested in his cell phone than the job he suppose to do. So far the service in general is very superficial and repeatedly we receive recommendations for special services (extra money) if we would like to have the expected results.
We love Johnny, he is great and is very helpful
Good morning, all,
Your staff are very professional, and they do a wonderful job. They are very respectful people.
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Thank you,
Best,
S. Last name removed
Angel is the best! We cannot praise him enough. Wish all of our neighbors used him!
your field technicians are very diligent and thorough....
Very professional and reliable.
Very courteous and professional technician.
our exterminator, (charlie) very responsible and professional. He also pays special attention to the shareholders when they're having a problem...
We were very pleased with the responsiveness, professionalism, and effectiveness. Thank you!
Timely service, professional techs, reasonable cost.
customer service communication is good and they are prompt and professional.
Very quick to provide resolution
Too many missed service appointments
Service is outstanding
Quick response to phone calls
We have been using Assured for years. They are very attentive to our needs and their response time is impeccable. Their technicians are polite and courteous and willing to answer any of our questions. The sales team is very helpful to any additional needs we may have.
I highly recommend Assured, as they have never let us down.
I like how I have no bugs in the building.
Friendly, professional & dependable
Your services to all of our assets are excellent, keep up the good work,
Service all ways on time and very professional
Dependable, affordable, great service personnel!
The technicians are very knowledgeable and courteous. They get the job done.
Very detailed. Good and informative associates.
It is nearly impossible to receive timely invoices which significantly through off our financials. We had a service completed in December 2023 and just received the invoice this week. We had service in March, and we are still awaiting the invoice. Response time to email is slow and when we receive a response it provides no context to the question or concern at hand. We usually have to wait for the responder to reach out to someone else.
Polite and thorough
Jose Mojica has been taking care of us for years. His service and attentiveness to our needs has been excellent. He is personable and very knowledgeable in his field.
Justin, the tech, is fantastic! A wonderful representative for your company.
very focused on the job in and out efficent
I would appreciate more communication from the office. It has happened numerous times that the set appointment that was scheduled was changed with no input from your customer and no notification to your customer when the new appointment date was assigned for.
Your office knows that before a tech can enter a tenant’s apartment, that tenant needs 24 notice. Without this prior notice from your office the new scheduled appointment will need to be canceled. Normally no new appointment is scheduled since it is already at the end of the month. Therefore you are out of a payment for that month.