Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   June 18, 2026 — Rated 9 out of 10 by M.L. Cyclesmith - Halifax
What do you like about our products and services?

Helpful

Report a concern   June 18, 2026 — Rated 10 out of 10 by David Gutierrez Trek Bicycle Westminster
What do you like about our products and services?

The employees at Trek Westminster are always extremely courteous and they go out of their way to answer any and all questions. They clearly share a love of cycling.

Report a concern   June 18, 2026 — Rated 10 out of 10 by P.R. Ridley's Cycle
What do you like about our products and services?

My wife and myself have been dealing with Ron at Ridley’s since the early 80s and have bought all of our bikes there. The bike knowledge and service has been great and Ron has always given us a good deal. Our latest purchase is my wife’s Domane EV bike, a new Trek Fuel EV mountain bike, which is yet to arrive, and the new generation Madone for myself, which is an absolutely beautiful bike. My latest purchase was partially due to the fact that my 20 year old Madone developed a crack in the headset. My wife noticed it, but I just thought the paint was cracked. I took the bike into Ridley’s and after thorough inspection it was concluded that the carbon had cracked. The bike frame was warranted for life and Trek gave me the full purchase price towards a new bike. I couldn’t have been happier. I thought if I got a few thousand dollars towards a new bike I would be happy, but that was completely unexpected. Ron was great as he took us both through Trek’s website to make sure we built the bikes exactly as we wanted. Thank you Ron and Ridley’s for keeping us motoring on the roads and the trails for last 41/2 decades.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Randy Brus Sunnyside Sports
What do you like about our products and services?

You listen to my request and do what I’m asking.

Report a concern   June 18, 2026 — Rated 10 out of 10 by M.R. Cyclery USA - Riverside
What do you like about our products and services?

Al, the manager, is always friendly and helpful. I went in for a tire change and the technician (sorry I don't know his name) went above and beyond, checking and cleaning my chain in addition to changing out the tire. Very much appreciated!

Report a concern   June 18, 2026 — Rated 10 out of 10 by Larry Ehl Trek Bicycle Beaverton
What do you like about our products and services?

Friendly, helpful staff. They completed the service as scheduled. Bike looked great.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Chloe Parkes Cycle Therapy
What do you like about our products and services?

The staff is very knowledgeable and friendly

Report a concern   June 18, 2026 — Rated 10 out of 10 by Dave Rowe Trek Bicycle Arlington South
What do you like about our products and services?

Absolutely wonderful service. Great staff. Honestly, I brought in an extremely filthy bike that had been given to me. They did a general tune up and a few small repairs. When I came to pick it up, I thought they were rolling out the wrong bike. They REALLY CLEANED UP EVERY INCH OF THAT BIKE! It looked like a different/brand new bike!! What a wonderful job!

Report a concern   June 18, 2026 — Rated 10 out of 10 by M.K. Bike Barn
What do you like about our products and services?

Mary was very helpful, it was a pleasure shopping there. I will be back.

Report a concern   June 18, 2026 — Rated 10 out of 10 by R.E. Bike Work
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Kompetent, schnell und persönlich 👍🏻

Report a concern   June 18, 2026 — Rated 10 out of 10 by L.C. Trek Bicycle Store of Clermont
What do you like about our products and services?

Meet all my requests, fixed the issues and my bike looks like brand new.

Report a concern   June 18, 2026 — Rated 10 out of 10 by H.A. Trek Bicycle Gahanna
What do you like about our products and services?

Thank you so much for fixing the brake on my husband’s wheelchair. It was done the same day! When I went to pick it up the man carried it to my car for me. He also suggested a way to load it so the brake doesn’t get broken again. “Over the top” service! 😊

Report a concern   June 18, 2026 — Rated 10 out of 10 by E.S. West Michigan Bike & Fitness of Grandville
What do you like about our products and services?

Ed was great to work with. He was very knowledgeable and answered all my questions in a manner I could understand.

Report a concern   June 18, 2026 — Rated 10 out of 10 by H.T.G. Todo Para Tu Bici
¿Qué es lo que le gusta de nuestros productos y servicios?

Todas las personas que trabajan en Todo para tu bici, son geniales, muy profesionales en lo que hacen, te asesoran y siempre te aconsejan lo mejor. Encantado y cien por cien recomendado!!

Report a concern   June 18, 2026 — Rated 10 out of 10 by S.B. Eddys Bike Shop - Akron
What do you like about our products and services?

A wide variety of bikes are offered and the sales are not pressured to buy the most expensive, but the best one for us.

Report a concern   June 18, 2026 — Rated 10 out of 10 by G.C.R. Mystic Cycle Centre
What do you like about our products and services?

Simply put: Quality service in a simple job of changing tires and tubes.

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.M. Kinetic Cycles
What do you like about our products and services?

As a woman I feel like I was treated very well and with respect in your shop. The cycle culture and many bike shops often dismisses my concerns and desires, your staff treated me very well. Thank you

Report a concern   June 18, 2026 — Rated 10 out of 10 by G.R. South Tweed SUPERCYCLE
What do you like about our products and services?

Quick turn around to n repairs and a good price

Report a concern   June 18, 2026 — Rated 10 out of 10 by ちばサイクル湘南藤沢店
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

かなり良いです
これからも利用します。

Report a concern   June 18, 2026 — Rated 10 out of 10 by M.W. North Division - Hillyard Bicycle
What do you like about our products and services?

Love the bike I bought 3 years ago from you and when it needed service yesterday Scott was able to get it done for me the same day I droped it off. Thank You.

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.C. Two Wheeler Dealer
What do you like about our products and services?

The guys in the shop assisted me right away and were very helpful with my bike repair. The service was very quick (competed within a half an hour) and the price/value was more than reasonable.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Mark Harris Trek Bicycle Bellingham
What do you like about our products and services?

The staff are friendly and helpful, and Bontrager is my go to brand.

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.B. Pedal! Bicycle Co
What do you like about our products and services?

Helpfulness/customer service

Report a concern   June 18, 2026 — Rated 10 out of 10 by J.S. The Bicycle Cellar
What do you like about our products and services?

Very prompt and professional service. They assisted us in adapting hand bars for my husbands trike as he has limited mobility.

Report a concern   June 18, 2026 — Rated 10 out of 10 by Peter Daigle Cycle Paul Pointe-Claire
What do you like about our products and services?

Le service amical et proffesionel du staff

Report a concern   June 18, 2026 — Rated 10 out of 10 by P.C. Merrick Bicycles
What do you like about our products and services?

Great local Bike shop.

Report a concern   June 18, 2026 — Rated 10 out of 10 by S.F. Landry's Bicycles - Needham
What do you like about our products and services?

Excellent personal service. The staff provided solutions to several issues with our bikes and even helped readjust a handlebar for a more comfortable ride. They also installed the mirror and rear light on the spot for no charge. Although the prices for the components were not cheap, the technical assistance more than compensated for it.

Report a concern   June 18, 2026 — Rated 10 out of 10 by G.E. Cycology Bikes Inc.
What do you like about our products and services?

They willingly changed my appointment time twice. Service from Drew was excellent and the cost was reasonable. I will tell others & return.
Name removed

Report a concern   June 18, 2026 — Rated 10 out of 10 by T.M. PRAIRIE PATH CYCLES
What do you like about our products and services?

Knowledgeable technicians

Report a concern   June 18, 2026 — Rated 10 out of 10 by S.G. Trek Bicycle Phillip
What do you like about our products and services?

Great staff always friendly good knowledge on all products and nothing is ever an issue


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