Customer Testimonials
Great service, on time as promised.
Technician was knowledgeable and kind. Services were executed swiftly at an extremely fair rate. I’ll continue to have my bike serviced by this fantastic group of folks and recommend you do the same.
Quick turnaround.
Very nice people,very helpful, professional.
Bike Mart went above and beyond for me. I brought in my road bike wanting to convert it into a gravel setup, and the staff absolutely nailed it. They were hands-on, knowledgeable, patient, and genuinely friendly throughout the whole process. They helped me understand the best options, got the bike set up exactly how I needed it, and made sure everything felt right before I left. The whole experience felt personal, not rushed or transactional. I walked out with a bike that feels ready for a completely new style of riding, and I could not be happier with the service. Highly recommend Bike Mart to anyone who wants a shop that knows what they are doing and actually cares about getting customers set up the right way.
Great personal attention and service
Fast knowledgeable service
Great products and phenomenal service. No way to improve on this!
I came off the bike trail with a flat tire and Jeff and his crew did all they could do to get me back in the saddle. They are the nicest guys who take the time and care to help all.
Nice service, updated me when needed.
Great Shop..
Organized..Stocked…
Friendly employees!!
Alles
Good communication, easy scheduling of service, and work completion as promised.
Very clean shop with helpful and knowledgeable staff.
The service was great
Friendly, helpful, Knowledgeable. Great bike place
They listened to my bicycle concerns and fixed the problem promptly. Fair pricing. What more can you ask for?
I was treated very well and the repairs made on my granddaughter's bike were excellent. I would recommend to anybody to use Trek for all their bike needs.
Great, fast, and thorough service.
Nick was awesome. Very personable, professional and knowledgeable. Helped guide me through making some changes to my ride and then got the work done quickly. All at a reasonable price.
Staff was very friendly and helpful. I was expecting to be told the repair would take a few days. But they had me in and out in 15 min.
Everyone was easy to work with and was seamless transaction and very informative.
I dropped off my bike for new tires and a grade 1 tuneup. I picked it up yesterday and when I rode it, it was like riding a different bike than the one I had dropped off. The cost was also much lower than I had expected.
Very well laid out store, clean, and friendly staff.
Michael was very accommodating and extremely well versed in the Bike industry. He helped me find a bike that fit my needs and budget, when I was unsure of exactly what I needed and wanted.
James is great to deal with, he really knows his bikes.
The Bicycle Connection has a huge inventory of all types of bikes. They're well staffed and extremely helpful. I can't recommend them enough!
Super easy to deal worked with me yo find a great deal a new bike a fixed my old bike quickly
Fast, friendly service and very competitive and convenient. Highly recommend!
Excellent customer service, friendly staff, appealing store. Loved the local wallpaper and focus on DC biking. Had a great experience. They brought a bike in from a different Trek store for me and it was perfect. Will go back for the service and any other accessories I may need. Will refer family and friends.
Great staff of employees.