Customer Testimonials
Knowledgeable, Friendly and efficient!
Great team, friendly and knowledgeable. I just brought my bike in to get some work and they were very helpful. I think i found my new preferred shop!
Overall, the team at Trek Boise is a pleasure to work with. First name removed especially does a great a job at fielding my service questions and being willing to help troubleshoot any issues I have. John was also a pleasure to work with for a bike fit, and Nathan did well coordinating both the service work and fit.
From my last service visit, there was only a couple very minor nitpicks I had. When my new brake lines were routed, they did not route the lines internally in the handlebars. They were just under the bar and wrapped. Not a big deal, but as it changes the feel of the bars, it might have been good to check with me on my preference.
Additionally, they noted my rear brake pads were thin and should be replaced soon. My brakes were bled during the service, and as they were bled with very thin pads, the caliper pistons are nearly fully extended when the brake lever is not pressed.
This makes changing to new pads very difficult as the new thicker pads will not fit. This will likely require some fluid needing to be bled from the system. In doing so, there's the potential that it could impact the bleed work that was just done.
Ideally, they would have called and asked if I would have wanted the pads replaced with the brakes work that was already being done. I would have said yes.
Again these are pretty minor nitpicks, but wanted to share my thoughts while they were fresh.
Thanks,
First name removed
Great people and very knowledgeable!
It was my first time here and immediately after walking in, I was greeted and showed the products available that I came in for. The associate was very knowledgeable and not pushy, as he let me walk around and browse. I am glad I came in and will be returning!
Pleasant, friendly staff, creative solutions, went way above expectations to sole my question.
Super friendly and take the time to explain things about your bike repairs and how to upkeep your bike
Great service and staff.
This is my go to shop for service. Very professional.
I brought my son’s bike in for them to look at a stuck rear brake lever. I knew the brakes on my son’s bike were by far its worse component.
They offered to fix the rear brake issue by replacing the cable but then suggested that I could upgrade my son’s brakes to hydraulic brakes very economically.
They performed the brake swap in 30 minutes and it totally transformed my son’s bike. He loves it!
I have been buying and servicing my bikes from them since 2005 and would highly recommend Syracuse Bicycle!
Came out from breakfast on Main St., HB - flat tire. I remembered that Jax was 200 yards down the street - what a stroke of luck! They had me bring my bike in, they fixed the flat in 15 minutes and I was back out on the street headed home. Great guys (Jesse & Sebastian) - thanks again for the stellar service!
急な来店にも関わらず、迅速に対応頂きとても気持ちのいい買い物が出来ました！
ありがとうございました！
Love Trek, and appreciate the knowledgeable and helpful staff. Especially Mike, thanks for your help im getting our daughters first bike!
Great sales team. Ryder Schannals is very knowledgable of the products. Friendly sales person and very helpful!
Outstanding experience from start to finish. Peter, the manager, is truly excellent—professional, knowledgeable, & genuinely attentive. He goes above & beyond to make sure everything is just right. The entire crew is friendly, welcoming, & clearly takes pride in what they do. The level of service, combined with their expertise, makes Greenwich Bicycles a place I would highly recommend to anyone.
First name removed
Very helpful and friendly staff. Was able to get my tire repaired right now. Was very satisfied with my experience at mountain sports and will be back in the future and will possibly buy my next bike or accessories there
Fast friendly service and quite knowledgeable.
As always very efficient and thorough in servicing my Domane e bike.
Great products , friendly staff, most knowledgeable bike shop in town , especially for professional fitting. Only thing I wish was better was the routine service experience with clear expectations when bike can be dropped off and picked up opposed to “drop it off and we’ll let you know when we get to it .
I was able to get my daughters bike assessed and quickly fixed to working order in just a few minutes!
The staff was very helpful and friendly.
Staff was extremely helpful. Tyler was very patient and knowledgeable in helping choose the right bike.
The guy who helped me was super friendly and knowledgeable as I was looking for a new bike helmet.
Owner is very friendly and helpful
Great service as always at Ridleys
Super helpful and quick turn around. Thank you!
The bike, a Checkpoint+ is fantastic and the service from Jeremy and his staff was even better. One of my best purchase experiences ever.
Very friendly and helpful staff
I appreciate how helpful and responsive the service team is.
Friendly, knowledgeable people. Highly recommend, whether you have a question, need a tune up or need a new bike.