Customer Testimonials
The movers were efficient and friendly at both ends. Nothing was lost. There was only some minor damage to a piece of furniture but it is repairable. The process was generally smooth from our perspective.
On the flip side, we had an issue with QMM, following the advice of their Belgian contact to delay the shipping until after we were officially registered as Belgian residents. We were returning citizens, we had a temporary address in Belgium for administrative purposes, QMM had all our stuff, and the risk, if any, was ours. Because of this 10-day delay, the container arrived in Antwerp on the Friday before the July long week-end in Belgium, hence C$ 480 in demurrage fees.
Right from the beginning meeting with Heather, the professionalism and organization was excellent. Lubna was wonderful to work with, answered all of my questions, and kept me up to date with all information I needed. The moving teams both in Vancouver, which was Jamie, and in Regina which was Nick were outstanding. They were friendly, highly organized and efficient.
Your company team were remarkable.
The team were simply amazing from start to finish. Aidan and Lorraine were fantastic during the planning phase, while Trevor, Spencer and their teams were true professionals when it came to loading, moving and unloading. No doubt there were countless others helping behind the scenes. We were delighted with the quality of the service throughout!
They made a very complicated process very smooth. Provided lots of support with all aspects of cross-border moving, all the customs and car issues. And the on-site mover, Sam, was fantastic.
Everyone involved in all steps of my move were fantastic to deal with, from the virtual quote all the way to delivery day at the final destination! I was very nervous, as a family member had a nightmare move a few years ago with a different company. It was hard for me to trust someone with all of my precious belongings. They helped me and reassured me along the way, never once made me feel unimportant or brushed me off. The movers were respectful and treated my stuff with care. Everything arrived safely and was exactly the same as when they packed it up. I would definitely recommend and use them again, I just hope I don’t have to move again ever.
Everyone I met or spoke to was extremely pleasant and helpful. They made a long distance move go as smoothly as possible.
My online search was for a well known reputable mover with experience in long distance moves. That search lead me to Allied and QMM. My first contact was with Francis Leal who walked me through what the process would entail and provided detailed guidelines of what and how to pack our boxes. A virtual video tour was arranged for Francis to evaluate our contents and arrive at a volume and weight estimate for loading the trailer and provide a quote. He needed to see in every closet, all kitchen cupboards, every dresser drawer, under every bed and yes even under the kitchen sink. His estimate came to a total of 14,044 pounds which, along with furniture, included a motorcycle, an atv, and 2 kayaks. Also, he arrived at an estimated total of 231 boxes weighing 5,762 pounds (average 25lbs per box). We counted and weighed every box that we packed and that came to 242 boxes weighing 6,571 pounds (average 27lbs per box). Final weight of the shipment was 15,260 pounds. We were totally amazed at the skill, knowledge and experience that it took to arrive at an estimate that accurate from a video tour. Unbelievable. And the final bill was less than the estimate. Lorraine Baird was our contact to assist us with the process of establishing timelines for pickup and delivery and coordinating contact with the driver. Also, she helped us with tips on packing and the do's and don'ts of the process. As moving day approached, Lorraine put us in contact with the driver Mike Murphy. This was a smart move. The driver picks and is charge of the moving crew and all that goes on at both ends of the move. He had some further insight as to how to prepare and make things easier for his crews. At the loading end they wrapped everything in moving blankets. And I mean everything, including the kayaks. Both crews worked together as a team. Each knowing what needed to be done and doing it without hesitation or discussion. Simply a pleasure to observe. Anything that needed taken apart was put back together on delivery. For our move, the tractor trailer couldn't get to either place so a shuttle truck had to be used to move everything to and from the tractor trailer. That meant everthing was handled twice for loading and twice for unloading. So yes there did end up being a few items that got some minor dings. Overall would I recommend QMM for your move? You bet I would. Ask for Francis, Lorraine and Mike.
Very efficient and this is my third moving experience withh QMM. I have another move next year around April so looking forward to eorking with QMM agsin!
The service I've received has exceeded our expectations. You constantly kept me informed and I could always reach you. The driver, Blair and his team were outstanding!! The care they took wrapping and moving all our belongings we're so professional. We have only positive things to say about the whole experience and will definitely recommend your services to family and friends.
Everyone I dealt with was knowledgeable and professional and inspired confidence. My only complaint would be that the workers who did the final delivery at the destination only used one person to take in the mattress. This was a two-person job especially with the weight of the mattress and the flight of stairs up to the bedroom. The result was he dropped the mattress often, then dragged it along the floor and also rolled it on its end. This cause the mattress bag to rip in places and got the mattress dirty. If two people were carrying it, this would not have happened.
The service charges are reasonable. The coordinator and the movers are friendly.
Amazing job. Very professional! Highly recommend!
The entire team was super helpful in planning and executing the move from Toronto to Trail. Heather Howells was extremely knowledgeable in the process and explained everything super clearly and effectively to me. This was my first time ever moving from Toronto, and the process was very pleasant and stress-free.
The two teams of movers I've interacted with were also extremely efficient, polite, and handled my belongings with care. I would highly recommend QMM to all of my friends/coworkers/contacts.
QMM helped me move from California to Toronto in 2025.
QMM made my move unbelievable easy, smooth and stress-free. From the initial reachout, they walked me through the estimation process and provided a quote quickly. They were very thorough in ensuring that I understood everything. Once the quote was finalized, QMM connected me to a move coordinator that was very responsive and personable. They were able to work with my move dates without any hassle. Finalizing the move, QMM made sure that I had all my forms and documents in place, including helping me look over the documents and providing examples. The driver was professional and punctual - they moved everything carefully and quickly. QMM made sure to periodically contact me and give me updates as the driver drove up to the destination. The driver even walked us through the immigration expectations! Unloading was quick and easy, the driver was punctual with QMM representatives following up and facilitating the whole way.
I can not express how grateful that QMM was there for me during this normally difficult and stressful process. They took the guesswork out of my cross border move! I would definitely recommend.
Good staff, and a few damages but not unexpected with two moves in total. (Florida and Ontario to bc)
The team was professional, courteous and efficient. My new favorite moving company!!
From the beginning till the end, communication was awesome. Those that packed and delivered where super kind, great, friendly and willing to get the job do on time.
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Heather Prystie was fantastic in organizing all of the logistics and answered all of our questions quickly and professionally. It was a great moving experience.
Excellent service! Professional, knowledgeable, and experienced staff. Pickup and delivery on time and with no damage or complications. Highly recommended from my experience.
The move was very smooth. Communication was great from start to end and the service was exceptional. I wouldn’t hesitate to recommend the team at QMM.
Wayne and the crew were exceptional in every way! The whole move from Vancouver to Squamish went down quickly, smoothly and confidently making a difficult time so much easier and stress free for us.
Aidan was very helpful as well in the whole planning and lead-up to the move.
I've already recommended QMm to several friends based on the experience. Thank you so much!
I had a great experience with QMM - Zahra (Move Manager) had been super helpful & professional in all her communications regarding the arrival of my shipment, and Rob and Amit (Delivery Team) were very professional and thoughtful when delivering and unloading my shipment. Thank you so much, I really appreciate it!
I can't express how very pleased I am with the whole experience. Right from the beginning of the process of scheduling the virtual inventory session, to the packing, loading of household items and the open honest communication along the way to delivery and unpacking of my household items.
Everyone I dealt with at QMM were professional, kind and courteous . I felt very much like I was the only customer they had and was receiving white glove treatment.
I would highly recommend QMM to anyone considering a move or relocation.
Great staff. Attentive. Follow ups. Movers took care of my things. A pleasure to deal with.
The movers were prompt. They communicated arrival times and reason for delays. The furniture was packed professionally. All glass arrived at the destination intact. The movers were efficient in the unpacking and reassembling the furniture.
Very responsive to our requests, and a pleasure to work with!
We had furniture and household goods stored at QMM for 6 years When it was delivered it clearly had been stored safely the whole time. Everyone with whom we dealt were excellent, including Aidan and Shannen.
The moving crew were professional, courteous and helpful.
This was my 3rd move with QMM and I would definitely use them again.
Sam was an excellent move manager or whatever his title is. The guys both in Calgary and in Delta were experienced and careful. Packing is a difficult thing but everyone kept cool and got along.
With the exception of one member of the Delta team, I think I felt respected and heard when I interacted with the move crew.
The crew and office staff were extremely helpful from beginning to end with my recent move from Mississauga to Waterloo. They were polite, efficient and professional in everything they did. I highly recommend Quality Move Management to anyone who wants a company who is responsible and dependable.