Customer Testimonials
We loved how responsive and informative they were. The on site movers and driver were phenomenal and very thorough. Mike our driver as well as Lorraine and Francis were very helpful and we would definitely use them again and highly recommend
Knowledgeable, friendly, helpful
This was an outstanding experience from start to finish. The estimate process was made easy with a video walkthrough. The Coordinator was readily available any time I contacted her. The Driver reached out right away and was also readily available. On the day of the move, the Load Team was a well oiled machine and a wonder to watch. This was a cross border move and it was clearly communicated via the Coordinator and the Driver the steps we needed to take to clear the contents through customs. We could not be happier and will recommend them to anyone we know that is moving. Well done Team.
The regular updates and information from the team at QMM from start to finish is amazing, constant updates, constantly checking in and confirming updates.
Careful and cheerful team. I had peace of mind knowing my items were in good hands. All delivered safely too. Thank you, QMM!
The people were great and the service was great...
The staff were both professional & friendly... and efficient ... if I move again it will be with QMM
The whole process was amazing…had some last minute changes which they accommodated for and the team they sent to pack were just so respectful, helpful and careful. The communication was also great from start to finish
Fast, efficient friendly. Quote was on par with invoice.
At both ends the packers and unpackers did an incredible job. The furniture and breakable items were well packed and wrapped, so everything arrived in excellent condition...almost. Through no fault of theirs, unfortunately the tv cabinet had a door ripped off and gouges made on the top while in the storage facility for two months. But dealings with the Claims Mgr to this point have me anticipating a hassle-free resolving of this issue.
Great communication from start to finish. Would recommend to everyone!
Francis Leal was very helpful in scoping our move.
Lorraine Baird was equally helpful in project managing the activity.
And our Driver/Mover team of Steve and Angela Maidment were outstanding.
Wonderful and very professional starting with Aidan,Jennifer and the moving crew.
The crew and office staff were extremely helpful from beginning to end with my recent move from Mississauga to Waterloo. They were polite, efficient and professional in everything they did. I highly recommend Quality Move Management to anyone who wants a company who is responsible and dependable.
The movers were efficient and friendly at both ends. Nothing was lost. There was only some minor damage to a piece of furniture but it is repairable. The process was generally smooth from our perspective.
On the flip side, we had an issue with QMM, following the advice of their Belgian contact to delay the shipping until after we were officially registered as Belgian residents. We were returning citizens, we had a temporary address in Belgium for administrative purposes, QMM had all our stuff, and the risk, if any, was ours. Because of this 10-day delay, the container arrived in Antwerp on the Friday before the July long week-end in Belgium, hence C$ 480 in demurrage fees.
Right from the beginning meeting with Heather, the professionalism and organization was excellent. Lubna was wonderful to work with, answered all of my questions, and kept me up to date with all information I needed. The moving teams both in Vancouver, which was Jamie, and in Regina which was Nick were outstanding. They were friendly, highly organized and efficient.
Your company team were remarkable.
The team were simply amazing from start to finish. Aidan and Lorraine were fantastic during the planning phase, while Trevor, Spencer and their teams were true professionals when it came to loading, moving and unloading. No doubt there were countless others helping behind the scenes. We were delighted with the quality of the service throughout!
They made a very complicated process very smooth. Provided lots of support with all aspects of cross-border moving, all the customs and car issues. And the on-site mover, Sam, was fantastic.
Everyone involved in all steps of my move were fantastic to deal with, from the virtual quote all the way to delivery day at the final destination! I was very nervous, as a family member had a nightmare move a few years ago with a different company. It was hard for me to trust someone with all of my precious belongings. They helped me and reassured me along the way, never once made me feel unimportant or brushed me off. The movers were respectful and treated my stuff with care. Everything arrived safely and was exactly the same as when they packed it up. I would definitely recommend and use them again, I just hope I don’t have to move again ever.
Everyone I met or spoke to was extremely pleasant and helpful. They made a long distance move go as smoothly as possible.
My online search was for a well known reputable mover with experience in long distance moves. That search lead me to Allied and QMM. My first contact was with Francis Leal who walked me through what the process would entail and provided detailed guidelines of what and how to pack our boxes. A virtual video tour was arranged for Francis to evaluate our contents and arrive at a volume and weight estimate for loading the trailer and provide a quote. He needed to see in every closet, all kitchen cupboards, every dresser drawer, under every bed and yes even under the kitchen sink. His estimate came to a total of 14,044 pounds which, along with furniture, included a motorcycle, an atv, and 2 kayaks. Also, he arrived at an estimated total of 231 boxes weighing 5,762 pounds (average 25lbs per box). We counted and weighed every box that we packed and that came to 242 boxes weighing 6,571 pounds (average 27lbs per box). Final weight of the shipment was 15,260 pounds. We were totally amazed at the skill, knowledge and experience that it took to arrive at an estimate that accurate from a video tour. Unbelievable. And the final bill was less than the estimate. Lorraine Baird was our contact to assist us with the process of establishing timelines for pickup and delivery and coordinating contact with the driver. Also, she helped us with tips on packing and the do's and don'ts of the process. As moving day approached, Lorraine put us in contact with the driver Mike Murphy. This was a smart move. The driver picks and is charge of the moving crew and all that goes on at both ends of the move. He had some further insight as to how to prepare and make things easier for his crews. At the loading end they wrapped everything in moving blankets. And I mean everything, including the kayaks. Both crews worked together as a team. Each knowing what needed to be done and doing it without hesitation or discussion. Simply a pleasure to observe. Anything that needed taken apart was put back together on delivery. For our move, the tractor trailer couldn't get to either place so a shuttle truck had to be used to move everything to and from the tractor trailer. That meant everthing was handled twice for loading and twice for unloading. So yes there did end up being a few items that got some minor dings. Overall would I recommend QMM for your move? You bet I would. Ask for Francis, Lorraine and Mike.
Very efficient and this is my third moving experience withh QMM. I have another move next year around April so looking forward to eorking with QMM agsin!
The service I've received has exceeded our expectations. You constantly kept me informed and I could always reach you. The driver, Blair and his team were outstanding!! The care they took wrapping and moving all our belongings we're so professional. We have only positive things to say about the whole experience and will definitely recommend your services to family and friends.
Everyone I dealt with was knowledgeable and professional and inspired confidence. My only complaint would be that the workers who did the final delivery at the destination only used one person to take in the mattress. This was a two-person job especially with the weight of the mattress and the flight of stairs up to the bedroom. The result was he dropped the mattress often, then dragged it along the floor and also rolled it on its end. This cause the mattress bag to rip in places and got the mattress dirty. If two people were carrying it, this would not have happened.
The service charges are reasonable. The coordinator and the movers are friendly.
Amazing job. Very professional! Highly recommend!
The entire team was super helpful in planning and executing the move from Toronto to Trail. Heather Howells was extremely knowledgeable in the process and explained everything super clearly and effectively to me. This was my first time ever moving from Toronto, and the process was very pleasant and stress-free.
The two teams of movers I've interacted with were also extremely efficient, polite, and handled my belongings with care. I would highly recommend QMM to all of my friends/coworkers/contacts.
QMM helped me move from California to Toronto in 2025.
QMM made my move unbelievable easy, smooth and stress-free. From the initial reachout, they walked me through the estimation process and provided a quote quickly. They were very thorough in ensuring that I understood everything. Once the quote was finalized, QMM connected me to a move coordinator that was very responsive and personable. They were able to work with my move dates without any hassle. Finalizing the move, QMM made sure that I had all my forms and documents in place, including helping me look over the documents and providing examples. The driver was professional and punctual - they moved everything carefully and quickly. QMM made sure to periodically contact me and give me updates as the driver drove up to the destination. The driver even walked us through the immigration expectations! Unloading was quick and easy, the driver was punctual with QMM representatives following up and facilitating the whole way.
I can not express how grateful that QMM was there for me during this normally difficult and stressful process. They took the guesswork out of my cross border move! I would definitely recommend.
Good staff, and a few damages but not unexpected with two moves in total. (Florida and Ontario to bc)
The team were very organised in all aspects - quoting, packing, timing and efficiency. They did a great job with no damage to the house or the equipment. Very happy!