Customer Testimonials

pickup and delivery directly to my car

The team members try to be nice and have stressful jobs. I have been treated very well

Easy to use app, opportunity to reserve a spot, car wash and the best, friendliest customer service. We were fortunate to have Lou as our driver both ways this time. He is super nice, devoted to his job and did not let us touch even one of our four heavy suitcases. Lou is a franchise treasure on your team! I sincerely hope your new owners the Parking Spot maintain your customer focused success formula. Whenever we travel this is the only place I want to park at Cleveland Hopkins airport.

Everything! You cannot go wrong parking here. The only feedback was I passed up plenty of available parking places in the original aisles before I had to go all the way in the back and then around.

Excellent driver customer service, pleasant, and service from vehicle to terminal. great value vs waking up my kid at 1am to bring me to the airport!

Service! Keep it up with the changes!

I’ve been a customer for over 6yrs and your customer service is GREAT. All the drivers are awesome as well.

You always take great care of our vehicle and get us to our flight on time. We did have a hiccup on our last trip and had to wait in the cold for 20 minutes for a shuttle back from the airport.

Timely and courteous

Close to the Airport and they are quick to pick you up. The busses are very noisy and bumpy. But I have referred many people to use this place and I keep using them.

Quick response, nice people at the gate

It's easy access, convenient location, drop-off service is great.

Park n Fly lot is very clean, well lit at night, safe. The shuttle is comfortable and clean. Driver was friendly and was on time both ways. Booking the parking reservation online was easy.
We would love to receive discount code or coupon for future parking reservations.
Thank you!

Very professional and quick service.

The valet service and that everything worked smoothly.

I live Oark N Fly plus but the new ownership is a bit problematic. I scanned the new card. Neither that card or the reservation scan worked. It took 15 minutes to check out with a prepaid reservation and the gal at the window had no idea what to do!

From the reservation made on the app to exiting the parking lot the process was seamless. Easy in, the shuttle ran often, driver was courteous and professional. Finding the pick up point at Midway was an adventure but the directions are on the back of the receipt you get when dropped off at the airport, duh. Return to lot was smooth and they drop you right at your vehicle. All n all a very easy and well run operation.

Proximity to the airport.

Cost effective. Clear and easy to follow instructions for parking and pickup/drop off.

Everything went as planned and on time.

The drivers were very friendly and timely in getting me to/from CLE airport. The free car wash needs a little work as my vehicle came out dirtier and spotted. All in all was a good experience.

Well organized and easy.

Pick up and drop of to airport was really fast!

Parking choices, friendly shuttle drivers, drop off and pick up at airport terminals.

Friendly and efficient people.

Very prompt pick up and delivery to airport! The drivers are very nice and helpful as well.

Fast and convenient to use when traveling from MSP. Also appreciate that it is secured parking.

Easy and quick. Considerate and helpful.

you are always there when we get off the plane and the drivers are friendly.

This is a very convenient way getting to the airport.

The service was excellent. The staff was friendly when we called to get picked up at the airport. The bus was there within a few minutes and our car was ready to drive when we arrived at the pick up spot highly recommend the service.