based on 763 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service and food temperature
The food is always wonderful but Tabatha our server is awesome!
Food waitress
East coast has been a go to spot since they opened for me and my family always great food for great price
Make sure that the order is not prepared too far ahead. One more than one occasion, we have arrived at the time from the order and the food has clearly been sitting and was not very warm. This is an immediate turnoff as you have to warm the food before eating and that makes it not as desirable. Staff is very good and courteous. The quality of the order is something that could definitely be improved.
Food is always good and great service
Servers did not follow billing rules. Each server bills as they thinks . They don't follow terms and conditions..
Staff are super friendly and food is great❤️🇺🇸
The quality of food for the money. The chips are never cooked long enough
The food is always excellent!! Hannah is a great waitress and bartender!!
Need more waiters
Food was fresh. On time order. Consistent quality
The chips and wings were especially good!
Food was good, waitress was spot on
Lily H. She’s the bomb. Great server…very nice and very good looking. We hope she’s our server every time we go there.
Food was great
Bacon cheddar burger is FANTASTIC and I love they have tater tots. Always quick and very friendly and attentive service.
First of all, thank you for this opportunity.
My wife and I have been regularly customers for over 6 years dining at least twice a week. We spending around $300-350 per month.
We arrived last Friday at 8:15 PM. We always request a booth and the employees are always accommodating. But this time was different.
The booths on the left side were full but there were open booths on the right but we were denied one of them because they had just been cleaned. Here is the problem, It was the OWNER that denied us. The staff always takes care of us in this situation.
So we left a went to Cross Ties. And spent $45.
The owners name is Britany. She needs a lesson in Customer Service.
FYI I have owned retail and service businesses for over 50 years and I have found it is easier keep a customer than to find a new one .
Regards,
First name removed
The wings were cooked to long
Friendly service and prompt food preparation
Fast efficient friendly delicious and I love the cross promotion with the donut shop
First timer and absolutely not the last time. Outstanding wings from a self-professed wing snob. Enjoy!
Worker that brought food out from kitchen was rude and when asked was the order for “x” she was like you will have to ask worker at cashier/bar. Order clearly marked with customer name and that it was paid. All had to do was look and see and customer could have been in way with hot food. Instead took several minutes for cashier to come out just to hand food order to us.
Wrap ordered was half done and much smaller than in past orders. Would not recommend based on this visit
Waitress was extremely nice and checked on us several times during our dining experience. She could not have been nicer. Food was fresh and hot. Can not complain about anything.
The foood and service.
Food was hot and good
Staff is ALWAYS kind!! Sometimes even the Chef comes and says hello or answers a question about a dish.
Went to ECW on Sunday to use my bday bonus , I hadent been in a long time as quality was not good . I got take out & these wings were by far the worst I’ve had . Ordered bone in med wings to bring to nursing home & was extremely dissapointed in them .
Wings were greasy & hardly any sauce on them & a bit over cooked .
You need to re evaluate your store .
Good food
Everything I ordered was very good.